| 2017 | SPICE | The Role of International Standards to Corroborate Artefact Development and Evaluation: Experiences from a Design Science Research Project in Process Assessment. | Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout |
| 2016 | SPICE | The Issue of Reliability in Software Mediated Process Assessments. | Anup Shrestha, Aileen Cater-Steel, Mark A. Toleman, Terry Rout, Suren Behari |
| 2015 | SPICE | Evaluation of Software Mediated Process Assessments for IT Service Management. | Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout |
| 2014 | QUATIC | A Cynefin Based Approach to Process Model Tailoring and Goal Alignment. | Marion Lepmets, Rory V. O'Connor, Aileen Cater-Steel, Antoni-Llus Mesquida, Tom McBride |
| 2014 | SPICE | Towards Transparent and Efficient Process Assessments for IT Service Management. | Anup Shrestha, Aileen Cater-Steel, Mark A. Toleman, Terry Rout |
| 2013 | PROFES | A Tool for IT Service Management Process Assessment for Process Improvement. | Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman, Terry Rout |
| 2013 | SPICE | Software-Mediated Process Assessment in IT Service Management. | Aileen Cater-Steel, Wui-Gee Tan, Mark A. Toleman, Terry Rout, Anup Shrestha |
| 2013 | SPICE | Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach. | Marko Jntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel |
| 2011 | ICIS | IT Service Management: Towards a Contingency Theory of Performance Measurement. | Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman |
| 1997 | APSEC | Quality assurance certification: adoption by Australian software developers and its association with capability maturity. | Aileen Cater-Steel, Edmond P. Fitzgerald |