| 2026 | ACL | Beyond Instruction Optimization: Multi-Agent Error-Driven Class Description Refinement for LLM-Based Classification. | Hamvir Dev, Shivam Ratnakant Mhaskar, Sasanka Vutla, Anup Pattnaik |
| 2026 | ACL | What Question Did You Answer? Refining Contact Center Evaluation Plans via Backward Questions. | Prajwal Sood, Rushikesh Pawar, Digvijay Anil Ingle, Anup Pattnaik |
| 2025 | EMNLP | Scalable and Cost Effective High-Cardinality Classification with LLMs via Multi-View Label Representations and Retrieval Augmentation. | Anup Pattnaik, Sasanka Vutla, Hamvir Dev, Jeevesh Nandan, Cijo George |
| 2024 | EMNLP | Improving Hierarchical Text Clustering with LLM-guided Multi-view Cluster Representation. | Anup Pattnaik, Cijo George, Rishabh Kumar Tripathi, Sasanka Vutla, Jithendra Vepa |
| 2023 | Interspeech | CauSE: Causal Search Engine for Understanding Contact-Center Conversations. | Anup Pattnaik, Tanay Narshana, Aashraya Sachdeva, Cijo George, Jithendra Vepa |
| 2023 | Interspeech | Tailored Real-Time Call Summarization System for Contact Centers. | Aashraya Sachdeva, Sai Nishanth Padala, Anup Pattnaik, Varun Nathan, Cijo George, Ayush Kumar, Jithendra Vepa |