| 2026 | AAAI | Talk, Snap, Complain: Validation-Aware Multimodal Expert Framework for Fine-Grained Customer Grievances. | Rishu Kumar Singh, Navneet Shreya, Sarmistha Das, Apoorva Singh, Sriparna Saha |
| 2026 | ACL | Agent-Ops: A Multi-Agent Orchestration Framework for End-to-End SOP Automation in E-Commerce Operations. | Apoorva Singh, Sanjay Agrawal, Sayanta Adhikari, Vinayak S. Puranik, Shivam Tiwari, Dheeraj Assudani |
| 2026 | ECIR | ExpertMix: Aspect and Severity Detection in Conversational Complaints. | Sarmistha Das, Apoorva Singh, Rishu Kumar Singh, Navneet Shreya, Sriparna Saha |
| 2023 | ACL | Peeking inside the black box: A Commonsense-aware Generative Framework for Explainable Complaint Detection. | Apoorva Singh, Raghav Jain, Prince Jha, Sriparna Saha |
| 2023 | CIKM | Investigating the Impact of Multimodality and External Knowledge in Aspect-level Complaint and Sentiment Analysis. | Apoorva Singh, Apoorv Verma, Raghav Jain, Sriparna Saha |
| 2023 | ECIR | Knowing What and How: A Multi-modal Aspect-Based Framework for Complaint Detection. | Apoorva Singh, Vivek Kumar Gangwar, Shubham Sharma, Sriparna Saha |
| 2023 | ECIR | What Is Your Cause for Concern? Towards Interpretable Complaint Cause Analysis. | Apoorva Singh, Prince Jha, Rohan Bhatia, Sriparna Saha |
| 2023 | EMNLP | Federated Meta-Learning for Emotion and Sentiment Aware Multi-modal Complaint Identification. | Apoorva Singh, Siddarth Chandrasekar, Sriparna Saha, Tanmay Sen |
| 2023 | IJCNLP | Reimagining Complaint Analysis: Adopting Seq2Path for a Generative Text-to-Text Framework. | Apoorva Singh, Raghav Jain, Sriparna Saha |
| 2023 | PAKDD | Let the Model Make Financial Senses: A Text2Text Generative Approach for Financial Complaint Identification. | Sarmistha Das, Apoorva Singh, Raghav Jain, Sriparna Saha, Alka Maurya |
| 2022 | AAAI | Sentiment and Emotion-Aware Multi-Modal Complaint Identification. | Apoorva Singh, Soumyodeep Dey, Anamitra Singha, Sriparna Saha |
| 2022 | ECIR | Adversarial Multi-task Model for Emotion, Sentiment, and Sarcasm Aided Complaint Detection. | Apoorva Singh, Arousha Nazir, Sriparna Saha |
| 2021 | ICDAR | Are You Really Complaining? A Multi-task Framework for Complaint Identification, Emotion, and Sentiment Classification. | Apoorva Singh, Sriparna Saha |