| 2025 | EMNLP | Scalable and Cost Effective High-Cardinality Classification with LLMs via Multi-View Label Representations and Retrieval Augmentation. | Anup Pattnaik, Sasanka Vutla, Hamvir Dev, Jeevesh Nandan, Cijo George |
| 2025 | EMNLP | STREAQ: Selective Tiered Routing for Effective and Affordable Contact Center Quality Assurance. | Prajwal Sood, Rajdeep Agrawal, Mayank Sati, Digvijay Ingle, Cijo George |
| 2024 | EMNLP | Probing the Depths of Language Models' Contact-Center Knowledge for Quality Assurance. | Digvijay Ingle, Aashraya Sachdeva, Surya Prakash Sahu, Mayank Sati, Cijo George, Jithendra Vepa |
| 2024 | EMNLP | Improving Hierarchical Text Clustering with LLM-guided Multi-view Cluster Representation. | Anup Pattnaik, Cijo George, Rishabh Kumar Tripathi, Sasanka Vutla, Jithendra Vepa |
| 2023 | Interspeech | Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations. | Suraj Agrawal, Aashraya Sachdeva, Soumya Jain, Cijo George, Jithendra Vepa |
| 2023 | Interspeech | What questions are my customers asking?: Towards Actionable Insights from Customer Questions in Contact Center Calls. | Varun Nathan, Devashish Deshpande, Ayush Kumar, Cijo George, Jithendra Vepa |
| 2023 | Interspeech | CauSE: Causal Search Engine for Understanding Contact-Center Conversations. | Anup Pattnaik, Tanay Narshana, Aashraya Sachdeva, Cijo George, Jithendra Vepa |
| 2023 | Interspeech | Tailored Real-Time Call Summarization System for Contact Centers. | Aashraya Sachdeva, Sai Nishanth Padala, Anup Pattnaik, Varun Nathan, Cijo George, Ayush Kumar, Jithendra Vepa |
| 2023 | Interspeech | COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery. | Rishabh Kumar Tripathi, Digvijay Ingle, Ayush Kumar, Cijo George, Jithendra Vepa |
| 2018 | CloudCom | Yodea: Workload Pattern Assessment Tool for Cloud Migration. | Rukma Talwadker, Cijo George |