Esada Licina
Publication record assembled from the DBLP archive of ranked conferences.
Papers indexed
3
Venues
2
Active years
2024–2026
Best venue rank
B
Where they publish
Papers
3 indexed papers, newest first.
| Year | Venue | Title | Authors |
|---|---|---|---|
| 2026 | ANT | HelpAgent: An Explainable Framework for Transparent and User-Centered Helpdesk Ticket Classification. | Esada Licina, Amir Sartipi, Qianbo Zang, Igor Tchappi, Afshin Khadangi |
| 2025 | HAI | HelpAgent: Explainable Agent-based Helpdesk System. | Esada Licina, Qianbo Zang, Amir Sartipi, Igor Tchappi, Johannes Sedlmeir, Christophe Zgrzendek |
| 2024 | HAI | Optimizing Helpdesk Ticketing Systems with Discord Community Integration. | Esada Licina, Igor Tchappi, Christoph R. Schommer, Amro Najjar |