| 2024 | AAAI | A Framework for Mining Speech-to-Text Transcripts of the Customer for Automated Problem Remediation. | Prateeti Mohapatra, Gargi Dasgupta |
| 2020 | AAAI | Question Quality Improvement: Deep Question Understanding for Incident Management in Technical Support Domain. | Anupama Ray, Pooja Aggarwal, Csaba Hadhazi, Gargi Dasgupta, Amit M. Paradkar |
| 2018 | COLING | Semantic Parsing for Technical Support Questions. | Abhirut Gupta, Anupama Ray, Gargi Dasgupta, Gautam Singh, Pooja Aggarwal, Prateeti Mohapatra |
| 2018 | COMAD | FuTSe: a fuzzy taxonomy service to facilitate product search. | Prateeti Mohapatra, Anupama Ray, Gargi Dasgupta |
| 2018 | ICSOC | Runtime Monitoring in Continuous Deployment by Differencing Execution Behavior Model. | Monika Gupta, Atri Mandal, Gargi Dasgupta, Alexander Serebrenik |
| 2018 | ICSOC | Domain Knowledge Driven Key Term Extraction for IT Services. | Prateeti Mohapatra, Yu Deng, Abhirut Gupta, Gargi Dasgupta, Amit M. Paradkar, Ruchi Mahindru, Daniela Rosu, Shu Tao, Pooja Aggarwal |
| 2018 | ICSOC | Fast Nearest-Neighbor Classification Using RNN in Domains with Large Number of Classes. | Gautam Singh, Gargi Dasgupta, Yu Deng |
| 2017 | ICSOC | Continuous Learning as a Service for Conversational Virtual Agents. | Shivali Agarwal, Shubham Atreja, Gargi Dasgupta |
| 2016 | ICSOC | Automated Quality Assessment of Unstructured Resolution Text in IT Service Systems. | Shivali Agarwal, Giriprasad Sridhara, Gargi Dasgupta |
| 2016 | ICSOC | Desire: Deep Semantic Understanding and Retrieval for Technical Support Services. | Abhirut Gupta, Arjun R. Akula, Gargi Dasgupta, Pooja Aggarwal, Prateeti Mohapatra |
| 2014 | CNSM | Optimizing organizational design in complex service delivery systems. | Yixin Diao, Gargi Dasgupta |
| 2014 | ICSOC | Towards Auto-remediation in Services Delivery: Context-Based Classification of Noisy and Unstructured Tickets. | Gargi Dasgupta, Tapan Kumar Nayak, Arjun R. Akula, Shivali Agarwal, Shripad J. Nadgowda |
| 2014 | ICSOC | How to Enable Multiple Skill Learning in a SLA Constrained Service System? | Sumit Kalra, Shivali Agarwal, Gargi Dasgupta |
| 2010 | Middleware | BrownMap: Enforcing Power Budget in Shared Data Centers. | Akshat Verma, Pradipta De, Vijay Mann, Tapan Kumar Nayak, Amit Purohit, Gargi Dasgupta, Ravi Kothari |
| 2010 | SEKE | Distributed and Adaptive Execution of Condor DAGMan Workflows. | Selim Kalayci, Gargi Dasgupta, Liana Fong, Onyeka Ezenwoye, Seyed Masoud Sadjadi |
| 2009 | SEKE | Task Decomposition for Adaptive Data Staging in Workflows for Distributed Environments. | Onyeka Ezenwoye, Balaji Viswanathan, Seyed Masoud Sadjadi, Liana Fong, Gargi Dasgupta, Selim Kalayci |
| 2009 | USENIX | Server Workload Analysis for Power Minimization using Consolidation. | Akshat Verma, Gargi Dasgupta |
| 2008 | ICSOC | Design and Implementation of a Fault Tolerant Job Flow Manager Using Job Flow Patterns and Recovery Policies. | Selim Kalayci, Onyeka Ezenwoye, Balaji Viswanathan, Gargi Dasgupta, Seyed Masoud Sadjadi, Liana Fong |
| 2008 | NOMS | Data-WISE: Efficient management of data-intensive workflows in scheduled grid environments. | Gargi Dasgupta, Koustuv Dasgupta, Balaji Viswanathan |
| 2008 | SEKE | Design of a Fault-tolerant Job-flow Manager for Grid Environments Using Standard Technologies, Job-flow Patterns, and a Transparent Proxy. | Gargi Dasgupta, Onyeka Ezenwoye, Liana Fong, Selim Kalayci, Seyed Masoud Sadjadi, Balaji Viswanathan |
| 2007 | Middleware | INFORM: integrated flow orchestration and meta-scheduling for managed grid systems. | Gargi Dasgupta, Balaji Viswanathan |
| 2006 | ICSOC | DECO: Data Replication and Execution CO-scheduling for Utility Grids. | Vikas Agarwal, Gargi Dasgupta, Koustuv Dasgupta, Amit Purohit, Balaji Viswanathan |
| 2006 | IWQoS | QoS-GRAF: A Framework for QoS based Grid Resource Allocation with Failure Provisioning. | Gargi Dasgupta, Koustuv Dasgupta, Amit Purohit, Balaji Viswanathan |