| 2015 | IM | Resolution recommendation for event tickets in service management. | Wubai Zhou, Liang Tang, Tao Li, Larisa Shwartz, Genady Grabarnik |
| 2014 | CNSM | Mining temporal lag from fluctuating events for correlation and root cause analysis. | Chunqiu Zeng, Liang Tang, Tao Li, Larisa Shwartz, Genady Grabarnik |
| 2014 | NOMS | Testing performance of IT service associates under variable load. | Genady Grabarnik, Yefim Haim Michlin, Larisa Shwartz |
| 2014 | NOMS | Business-driven optimization of component placement for complex services in federated Clouds. | Genady Grabarnik, Larisa Shwartz, Mauro Tortonesi |
| 2014 | NOMS | Hierarchical multi-label classification over ticket data using contextual loss. | Chunqiu Zeng, Tao Li, Larisa Shwartz, Genady Grabarnik |
| 2013 | CNSM | Identifying missed monitoring alerts based on unstructured incident tickets. | Liang Tang, Tao Li, Larisa Shwartz, Genady Grabarnik |
| 2013 | IM | Robustness of comparison sequential test for the piloting in Service Delivery. | Yefim Haim Michlin, Genady Grabarnik, Larisa Shwartz, Ofer Shaham |
| 2013 | IM | Recommending resolutions for problems identified by monitoring. | Liang Tang, Tao Li, Larisa Shwartz, Genady Grabarnik |
| 2013 | KDD | An integrated framework for optimizing automatic monitoring systems in large IT infrastructures. | Liang Tang, Tao Li, Larisa Shwartz, Florian Pinel, Genady Grabarnik |
| 2012 | NOMS | SUITS: How to make a global IT service provider sustainable? | Parijat Dube, Genady Grabarnik, Larisa Shwartz |
| 2012 | NOMS | Designing pilot for operational innovation in IT service delivery. | Genady Grabarnik, Yefim Haim Michlin, Larisa Shwartz |
| 2012 | NOMS | Optimizing system monitoring configurations for non-actionable alerts. | Liang Tang, Tao Li, Florian Pinel, Larisa Shwartz, Genady Grabarnik |
| 2010 | NOMS | Automating the delivery of IT Service Continuity Management through cloud service orchestration. | Markus Klems, Stefan Tai, Larisa Shwartz, Genady Grabarnik |
| 2009 | IM | Towards an optimized model of incident ticket correlation. | Patricia Marcu, Genady Grabarnik, Laura Z. Luan, Daniela Rosu, Larisa Shwartz, Christopher Ward |
| 2009 | IM | Multi-tenant solution for IT service management: A quantitative study of benefits. | Larisa Shwartz, Yixin Diao, Genady Grabarnik |
| 2008 | ICML | Closed-form supervised dimensionality reduction with generalized linear models. | Irina Rish, Genady Grabarnik, Guillermo A. Cecchi, Francisco Pereira, Geoffrey J. Gordon |
| 2008 | NOMS | Decomposition of IT service processes and alternative service identification using ontologies. | Christian Bartsch, Larisa Shwartz, Christopher Ward, Genady Grabarnik, Melissa J. Buco |
| 2004 | NOMS | Real-time problem determination in distributed systems using active probing. | Irina Rish, Mark Brodie, Natalia Odintsova, Sheng Ma, Genady Grabarnik |
| 2003 | KDD | Data-driven validation, completion and construction of event relationship networks. | Chang-Shing Perng, David Thoenen, Genady Grabarnik, Sheng Ma, Joseph L. Hellerstein |
| 2002 | ICDM | Progressive and Interactive Analysis of Event Data Using Event Miner. | Sheng Ma, Joseph L. Hellerstein, Chang-Shing Perng, Genady Grabarnik |