| 2013 | CHI | Project pokerface: building a user-centered culture at scale. | Asif Baki, Patrick Bowen, Brianna Brekke, Elizabeth Ferrall-Nunge, Gueorgi Kossinets, Jens Riegelsberger, Nina Weber, Marissa Mayer |
| 2012 | CHI | A room with a view: understanding users' stages in picking a hotel online. | Jens Riegelsberger, Michelle Lee, Scott Lederer |
| 2011 | CHI | From basecamp to summit: scaling field research across 9 locations. | Jens Riegelsberger, Audrey Yang, Konstantin Samoylov, Elizabeth Nunge, Molly M. Stevens, Patrick Larvie |
| 2009 | CHI | Overcoming challenges in mobile UX research methods and tools. | Yelena Nakhimovsky, Dean Eckles, Jens Riegelsberger |
| 2009 | CHI | Mobile user experience research: challenges, methods & tools. | Yelena Nakhimovsky, Dean Eckles, Jens Riegelsberger |
| 2009 | CHI | The application of forgiveness in social system design. | Asimina Vasalou, Jens Riegelsberger, Adam N. Joinson |
| 2008 | CHI | User experience at google: focus on the user and all else will follow. | Irene Au, Richard Boardman, Robin Jeffries, Patrick Larvie, Antonella Pavese, Jens Riegelsberger, Kerry Rodden, Molly M. Stevens |
| 2008 | CHI | Seeing the bigger picture: a multi-method field trial of google maps for mobile. | Jens Riegelsberger, Yelena Nakhimovsky |
| 2008 | CHI | Recovering trust and avoiding escalation: an overlooked design goal of social systems. | Asimina Vasalou, Jens Riegelsberger |
| 2007 | CHI | Trust 2.1: advancing the trust debate. | Jens Riegelsberger, Asimina Vasalou |
| 2006 | CHI | Reinventing trust, collaboration and compliance in social systems. | Jens Riegelsberger, Asimina Vasalou, Philip Bonhard, Anne Adams |
| 2006 | CSCW | Sounds good to me: effects of photo and voice profiles on gaming partner choice. | Jens Riegelsberger, Scott Counts, Shelly Farnham, Bruce C. Philips |
| 2005 | CHI | Do people trust their eyes more than ears?: media bias in detecting cues of expertise. | Jens Riegelsberger, Martina Angela Sasse, John D. McCarthy |
| 2005 | NSPW | Divide and conquer: the role of trust and assurance in the design of secure socio-technical systems. | Ivan Flechais, Jens Riegelsberger, Martina Angela Sasse |
| 2003 | CHI | Interpersonal cues and consumer trust in e-commerce. | Jens Riegelsberger |
| 2003 | CHI | Shiny happy people building trust?: photos on e-commerce websites and consumer trust. | Jens Riegelsberger, Martina Angela Sasse, John D. McCarthy |
| 2002 | CHI | Face it - photos don't make a web site trustworthy. | Jens Riegelsberger, Martina Angela Sasse |