| 2024 | QUATIC | Improving the Quality of Self-service in an IT Service Provider Organization: A Case Study. | Marko Jntti, Henri Lindstrm |
| 2023 | QUATIC | Continual Service Improvement: A Systematic Literature Review. | Sanna Heikkinen, Marko Jntti, Markku Tukiainen |
| 2022 | QUATIC | Improving the Quality of ICT and Forestry Service Processes with Digital Service Management Approach: A Case Study on Forestry Liquids. | Marko Jntti, Markus Aho |
| 2020 | QUATIC | Applying Continual Service Improvement Practices to Study Quality of Healthcare Information System Services: A Case Study. | Sanna Heikkinen, Marko Jntti, Kaija Saranto |
| 2019 | QUATIC | Studying Continual Service Improvement and Monitoring the Quality of ITSM. | Sanna Heikkinen, Marko Jntti |
| 2016 | QUATIC | IT Service Management from a Perspective of Small and Medium Sized Companies. | Mehdi Panjwani, Marko Jntti, Juuso Sormunen |
| 2015 | EuroSPI | A Case Study on Improvement of Incident Investigation Process. | Kari Saarelainen, Marko Jntti |
| 2013 | PROFES | Improving IT Service Operation Processes. | Marko Jntti, Terry Rout |
| 2013 | SPICE | Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach. | Marko Jntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel |
| 2012 | EuroSPI | Establishing a Continual Service Improvement Model: A Case Study. | Sanna Heikkinen, Marko Jntti |
| 2012 | PROFES | Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering. | Marko Jntti |
| 2011 | EuroSPI | Improving the Deployment of IT Service Management Processes: A Case Study. | Marko Jntti, Julia Jrvinen |
| 2010 | EuroSPI | Improving IT Service Management Processes: A Case Study on IT Service Support. | Antti Lahtela, Marko Jntti |
| 2010 | ICDS | Implementing an ITIL-Based IT Service Management Measurement System. | Antti Lahtela, Marko Jntti, Jukka Kaukola |
| 2010 | ICSEA | Improving Release and Patch Management Processes: An Empirical Case Study on Process Challenges. | Hanna-Miina Sihvonen, Marko Jntti |
| 2009 | PROFES | Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management. | Marko Jntti |
| 2008 | PROFES | Improving Customer Support Processes: A Case Study. | Marko Jntti, Niko Pylkknen |
| 2007 | PROFES | Improving the Problem Management Process from Knowledge Management Perspective. | Marko Jntti, Aki Miettinen, Niko Pylkknen, Tommi Kainulainen |
| 2006 | EuroSPI | Improving the Software Problem Management Process: A Case Study. | Marko Jntti, Kari Kinnunen |
| 2006 | PROFES | Difficulties in Establishing a Defect Management Process: A Case Study. | Marko Jntti, Tanja Toroi, Anne Eerola |