| 2023 | ICIS | Challenges and Good Practices in Conversational AI-Driven Service Automation. | Kevin Schmitt, Naim Zierau, Ivo Blohm |
| 2022 | ICIS | "I Will Follow You!" - How Recommendation Modality Impacts Processing Fluency and Purchase Intention. | Melanie Schwede, Naim Zierau, Andreas Janson, Maik Hammerschmidt, Jan Marco Leimeister |
| 2021 | CHI | Female by Default? - Exploring the Effect of Voice Assistant Gender and Pitch on Trait and Trust Attribution. | Suzanne Tolmeijer, Naim Zierau, Andreas Janson, Jalil Sebastian Wahdatehagh, Jan Marco Leimeister, Abraham Bernstein |
| 2021 | ICIS | Alexa, are you still there? Understanding the Habitual Use of AI-Based Voice Assistants. | Janay Ilya Grnenfelder, Naim Zierau, Andreas Janson |
| 2021 | WI | Ethical Design of Conversational Agents: Towards Principles for a Value-Sensitive Design. | Thiemo Wambsganss, Anne Hch, Naim Zierau, Matthias Sllner |
| 2020 | ICIS | A Review of the Empirical Literature on Conversational Agents and Future Research Directions. | Naim Zierau, Edona Elshan, Camillo Visini, Andreas Janson |
| 2020 | ICIS | Towards Developing Trust-Supporting Design Features for AI-Based Chatbots in Customer Service. | Naim Zierau, Michael Hausch, Olivia Bruhin, Matthias Sllner |
| 2020 | ICIS | The Anatomy of User Experience with Conversational Agents: A Taxonomy and Propositions of Service Clues. | Naim Zierau, Thiemo Wambsganss, Andreas Janson, Sofia Schbel, Jan Marco Leimeister |
| 2018 | ICIS | To Rate or to Fund? - The Effect of Idea Evaluation Platform Design on Decision Quality and User Engagement. | Carina Benz, Naim Zierau, Gerhard Satzger |