Robert L. Heckman
Publication record assembled from the DBLP archive of ranked conferences.
Papers indexed
2
Venues
1
Active years
1994–1995
Best venue rank
C
Where they publish
Papers
2 indexed papers, newest first.
| Year | Venue | Title | Authors |
|---|---|---|---|
| 1995 | ICIS | Sources of Customer Satisfaction and Dissatisfaction with Information Technology Help Desks. | Robert L. Heckman, Audrey Guskey |
| 1994 | ICIS | Behavioral Indicators of Customer Satisfaction with Vendor-Provided Information Services. | Robert L. Heckman, William R. King |