| 2025 | EMNLP | DACIP-RC: Domain Adaptive Continual Instruction Pre-Training via Reading Comprehension on Business Conversations. | Elena Khasanova, Harsh Saini, Md. Tahmid Rahman Laskar, Xue-Yong Fu, Cheng Chen, Shashi Bhushan TN |
| 2025 | EMNLP | AI Knowledge Assist: An Automated Approach for the Creation of Knowledge Bases for Conversational AI Agents. | Md. Tahmid Rahman Laskar, Julien Bouvier Tremblay, Xue-Yong Fu, Cheng Chen, Shashi Bhushan TN |
| 2024 | EMNLP | Query-OPT: Optimizing Inference of Large Language Models via Multi-Query Instructions in Meeting Summarization. | Md. Tahmid Rahman Laskar, Elena Khasanova, Xue-Yong Fu, Cheng Chen, Shashi Bhushan TN |
| 2024 | NAACL | Tiny Titans: Can Smaller Large Language Models Punch Above Their Weight in the Real World for Meeting Summarization? | Xue-Yong Fu, Md. Tahmid Rahman Laskar, Elena Khasanova, Cheng Chen, Shashi Bhushan TN |
| 2023 | ACL | AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching. | Md. Tahmid Rahman Laskar, Cheng Chen, Xue-Yong Fu, Mahsa Azizi, Shashi Bhushan TN, Simon Corston-Oliver |
| 2023 | EMNLP | Building Real-World Meeting Summarization Systems using Large Language Models: A Practical Perspective. | Md. Tahmid Rahman Laskar, Xue-Yong Fu, Cheng Chen, Shashi Bhushan TN |
| 2022 | COLING | An Effective, Performant Named Entity Recognition System for Noisy Business Telephone Conversation Transcripts. | Xue-Yong Fu, Cheng Chen, Md. Tahmid Rahman Laskar, Shashi Bhushan TN, Simon Corston-Oliver |
| 2022 | EMNLP | Entity-level Sentiment Analysis in Contact Center Telephone Conversations. | Xue-Yong Fu, Cheng Chen, Md. Tahmid Rahman Laskar, Shayna Gardiner, Pooja Hiranandani, Shashi Bhushan TN |
| 2022 | NAACL | BLINK with Elasticsearch for Efficient Entity Linking in Business Conversations. | Md. Tahmid Rahman Laskar, Cheng Chen, Aliaksandr Martsinovich, Jonathan Johnston, Xue-Yong Fu, Shashi Bhushan TN, Simon Corston-Oliver |
| 2022 | SIGIR | An Auto Encoder-based Dimensionality Reduction Technique for Efficient Entity Linking in Business Phone Conversations. | Md. Tahmid Rahman Laskar, Cheng Chen, Jonathan Johnston, Xue-Yong Fu, Shashi Bhushan TN, Simon Corston-Oliver |
| 2018 | BigData | Dynamic Model Evaluation to Accelerate Distributed Machine Learning. | Simon Caton, Srikumar Venugopal, Shashi Bhushan TN, Vidya Sankar Velamuri, Kostas Katrinis |