| 2026 | AAAI | Mosaic Pruning: A Hierarchical Framework for Generalizable Pruning of Mixture-of-Experts Models. | Wentao Hu, Mingkuan Zhao, Shuangyong Song, Xiaoyan Zhu, Xin Lai, Jiayin Wang |
| 2026 | AAAI | Introducing Visual Scenes and Reasoning: A More Realistic Benchmark for Spoken Language Understanding. | Di Wu, Liting Jiang, Ruiyu Fang, Bianjing, Hongyan Xie, Haoxiang Su, Hao Huang, Zhongjiang He, Shuangyong Song, Xuelong Li |
| 2026 | ACL | Awakening Dormant Experts: Counterfactual Routing to Mitigate MoE Hallucinations. | Wentao Hu, Yanbo Zhai, Xiaohui Hu, Mingkuan Zhao, Shanhong Yu, Xue Liu, Kaidong Yu, Shuangyong Song, Xuelong Li |
| 2026 | ACL | D-QRELO: Training- and Data-Free Delta Compression for Large Language Models via Quantization and Residual Low-Rank Approximation. | Junlin Li, Shuangyong Song, Guodong Du, Ngai Wong, Xuebo Liu, Yongxiang Li, Min Zhang, Jing Li, Xuelong Li |
| 2026 | ACL | CEMT: Controllable Element-Oriented Machine Translation via Structured Linguistic Reasoning. | Lingling Shi, Haoyu Jin, Ruiyu Fang, Shuangyong Song, Jinsong Su, Yongxiang Li, Xuelong Li |
| 2026 | ACL | Table-R1: Region-based Reinforcement Learning for Table Understanding. | Zhenhe Wu, Jian Yang, Zhongjiang He, Changzai Pan, Jiaheng Liu, Xianjie Wu, Yu Zhao, Shuangyong Song, Yongxiang Li, Zhoujun Li, Xuelong Li |
| 2026 | ACL | Hallucinations as Orthogonal Noise: Inference-Time Manifold Alignment via Dynamic Contextual Orthogonalization. | Mingkuan Zhao, Wentao Hu, Tianchen Huang, Yuheng Min, Suquan Chen, Yide Gao, Yanbo Zhai, Shuangyong Song, Xuelong Li |
| 2025 | ACL | INT: Establishing Information Transfer for Multilingual Intent Detection and Slot Filling. | Di Wu, Liting Jiang, Bohui Mao, Hongyan Xie, Haoxiang Su, Zhongjiang He, Ruiyu Fang, Shuangyong Song, Hao Huang, Xuelong Li |
| 2025 | ACL | UCS-SQL: Uniting Content and Structure for Enhanced Semantic Bridging In Text-to-SQL. | Zhenhe Wu, Zhongqiu Li, Jie Zhang, Zhongjiang He, Jian Yang, Yu Zhao, Ruiyu Fang, Bing Wang, Hongyan Xie, Shuangyong Song, Zhoujun Li |
| 2025 | DASFAA | MR-SQL: Multi-level Retrieval Enhances Inference for LLM in Text-to-SQL. | Zhenhe Wu, Zhongqiu Li, Mengxiang Li, Jie Zhang, Zhongjiang He, Jian Yang, Yu Zhao, Ruiyu Fang, Yongxiang Li, Zhoujun Li, Shuangyong Song |
| 2025 | EMNLP | T2R-BENCH: A Benchmark for Real World Table-to-Report Task. | Jie Zhang, Changzai Pan, Sishi Xiong, Kaiwen Wei, Yu Zhao, Xiangyu Li, Jiaxin Peng, Xiaoyan Gu, Jian Yang, Wenhan Chang, Zhenhe Wu, Jiang Zhong, Shuangyong Song, Xuelong Li |
| 2025 | ICASSP | Utterance as A Bridge: Few-shot Joint Learning of Empathy Detection and Empathy Intent Classification. | Liting Jiang, Di Wu, Zhe Li, Shuangyong Song, Yanbing Li, Hao Huang |
| 2025 | ICASSP | A Label Co-occurrence Transformation Network for Joint Empathy Detection and Empathy Intent Classification. | Liting Jiang, Di Wu, Haoxiang Su, Xiaoyong Guo, Shuangyong Song, Yanbing Li |
| 2024 | AAAI | icsPLMs: Exploring Pre-trained Language Models in Intelligent Customer Service (Student Abstract). | Shixuan Liu, Chao Wang, Shuangyong Song |
| 2024 | ACL | Dual Prompt Tuning based Contrastive Learning for Hierarchical Text Classification. | Sishi Xiong, Yu Zhao, Jie Zhang, Mengxiang Li, Zhongjiang He, Xuelong Li, Shuangyong Song |
| 2024 | ICASSP | Domain-Slot Aware Contrastive Learning for Improved Dialogue State Tracking. | Haoxiang Su, Sijie Feng, Hongyan Xie, Di Wu, Hao Huang, Zhongjiang He, Shuangyong Song, Ruiyu Fang, Xiaomeng Huang, Wushour Silamu |
| 2024 | ICML | Towards Generalization beyond Pointwise Learning: A Unified Information-theoretic Perspective. | Yuxin Dong, Tieliang Gong, Hong Chen, Zhongjiang He, Mengxiang Li, Shuangyong Song, Chen Li |
| 2024 | IJCNN | Improving Pointer Network based Dialogue State Tracking via Dual Hierarchical Selective Augmentation. | Shuangyong Song, Hongyan Xie, Haoxiang Su, Hao Huang, Mengxiang Li, Zhongjiang He, Yongxiang Li, Ruiyu Fang |
| 2024 | IJCNN | Graph-based Dynamic Domain Selection for Dialogue State Tracking. | Shuangyong Song, Jinwei Zhang, Hao Huang, Hongyan Xie, Haoxiang Su, Mengxiang Li, Zhongjiang He, Yongxiang Li, Ruiyu Fang |
| 2024 | IJCNN | Towards Robustness and Diversity: Continual Learning in Dialog Generation with Text-Mixup and Batch Nuclear-Norm Maximization. | Zihan Wang, Jiayu Xiao, Mengxiang Li, Zhongjiang He, Yongxiang Li, Chao Wang, Shuangyong Song |
| 2023 | AAAI | Improving Dialogue Intent Classification with a Knowledge-Enhanced Multifactor Graph Model (Student Abstract). | Huinan Xu, Jinhui Pang, Shuangyong Song, Bo Zou |
| 2023 | EMNLP | Scalable-DSC: A Structural Template Prompt Approach to Scalable Dialogue State Correction. | Haoxiang Su, Hongyan Xie, Hao Huang, Shuangyong Song, Ruiyu Fang, Xiaomeng Huang, Sijie Feng |
| 2023 | SMC | Towards Intelligent Training Systems for Customer Service. | Shuangyong Song, Shixuan Liu |
| 2023 | SIGIR | Mining Interest Trends and Adaptively Assigning Sample Weight for Session-based Recommendation. | Kai Ouyang, Xianghong Xu, Miaoxin Chen, Zuotong Xie, Hai-Tao Zheng, Shuangyong Song, Yu Zhao |
| 2022 | AAAI | SimCTC: A Simple Contrast Learning Method of Text Clustering (Student Abstract). | Chen Li, Xiaoguang Yu, Shuangyong Song, Jia Wang, Bo Zou, Xiaodong He |
| 2022 | AAAI | A Multi-Factor Classification Framework for Completing Users' Fuzzy Queries (Student Abstract). | Yaning Zhang, Liangqing Wu, Yangyang Wang, Jia Wang, Xiaoguang Yu, Shuangyong Song, Youzheng Wu, Xiaodong He |
| 2022 | APWEB | ToSA: A Top-Down Tree Structure Awareness Model for Hierarchical Text Classification. | Deji Zhao, Bo Ning, Shuangyong Song, Chao Wang, Xiangyan Chen, Xiaoguang Yu, Bo Zou |
| 2022 | COLING | Tracking Satisfaction States for Customer Satisfaction Prediction in E-commerce Service Chatbots. | Yang Sun, Liangqing Wu, Shuangyong Song, Xiaoguang Yu, Xiaodong He, Guohong Fu |
| 2022 | DASFAA | Beyond QA: 'Heuristic QA' Strategies in JIMI. | Shuangyong Song, Bo Zou, Jianghua Lin, Xiaoguang Yu, Xiaodong He |
| 2022 | EMNLP | Correctable-DST: Mitigating Historical Context Mismatch between Training and Inference for Improved Dialogue State Tracking. | Hongyan Xie, Haoxiang Su, Shuangyong Song, Hao Huang, Bo Zou, Kun Deng, Jianghua Lin, Zhihui Zhang, Xiaodong He |
| 2022 | WWW | A Two-stage User Intent Detection Model on Complicated Utterances with Multi-task Learning. | Shuangyong Song, Xiangyan Chen, Chao Wang, Xiaoguang Yu, Jia Wang, Xiaodong He |
| 2021 | DASFAA | An Enhanced Convolutional Inference Model with Distillation for Retrieval-Based QA. | Shuangyong Song, Chao Wang, Xiao Pu, Zehui Wang, Huan Chen |
| 2021 | NAACL | An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots. | Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen |
| 2020 | AAAI | Session-Level User Satisfaction Prediction for Customer Service Chatbot in E-Commerce (Student Abstract). | Riheng Yao, Shuangyong Song, Qiudan Li, Chao Wang, Huan Chen, Haiqing Chen, Daniel Dajun Zeng |
| 2020 | WWW | Supervised Term Weight Training for Improving Question-Knowledge Matching in Chatbots. | Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen |
| 2020 | WWW | A Model for Quality Control of Customer Service. | Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen |
| 2020 | WWW | TCNN: Triple Convolutional Neural Network Models for Retrieval-based Question Answering System in E-commerce. | Shuangyong Song, Chao Wang, Haiqing Chen, Huan Chen |
| 2020 | WWW | A Two-stage Conversational Query Rewriting Model with Multi-task Learning. | Shuangyong Song, Chao Wang, Qianqian Xie, Xinxing Zu, Huan Chen, Haiqing Chen |
| 2018 | WSDM | Modelling Domain Relationships for Transfer Learning on Retrieval-based Question Answering Systems in E-commerce. | Jianfei Yu, Minghui Qiu, Jing Jiang, Jun Huang, Shuangyong Song, Wei Chu, Haiqing Chen |
| 2016 | PACLIC | Automatic Identifying Entity Type in Linked Data. | Qingliang Miao, Ruiyu Fang, Shuangyong Song, Zhongguang Zheng, Lu Fang, Yao Meng, Jun Sun |
| 2015 | RCIS | Classifying and ranking microblogging hashtags with news categories. | Shuangyong Song, Yao Meng |
| 2015 | SMC | Recommending Hashtags to Forthcoming Tweets in Microblogging. | Shuangyong Song, Yao Meng, Zhongguang Zheng |
| 2015 | WWW | Detecting Concept-level Emotion Cause in Microblogging. | Shuangyong Song, Yao Meng |
| 2014 | PRICAI | Detecting Keyphrases in Micro-blogging with Graph Modeling of Information Diffusion. | Shuangyong Song, Yao Meng, Jun Sun |
| 2012 | IJCNN | Detecting popular topics in micro-blogging based on a user interest-based model. | Shuangyong Song, Qiudan Li, Xiaolong Zheng |
| 2012 | WWW | How shall we catch people's concerns in micro-blogging? | Heng Gao, Qiudan Li, Hongyun Bao, Shuangyong Song |
| 2012 | WWW | Detecting dynamic association among twitter topics. | Shuangyong Song, Qiudan Li, Hongyun Bao |