| 2023 | HCI | Designing Intelligent Decision Assistants to Assist Seniors with Medicare Plan Decision-Making: An Application of Cognitive Response Theories. | Ebenezer Nana Banyin Harrison, Wi-Suk Kwon, Xiao Huang, Nick McCormick, Salisa Westrick |
| 2023 | HCI | Effects of Conversational AI Assistance and Decision Stages on the Flow Experience of Older Users' of an e-Healthcare Decision Tool. | Xiao Huang, Wi-Suk Kwon, Ebenezer Nana Banyin Harrison, Nick McCormick, Salisa Westrick |
| 2021 | HCI | What Functions on the Medicare Plan Finder Do Older Medicare Beneficiaries Use? | Mohammad Shahidul Kader, Wi-Suk Kwon, Salisa Westrick, Kassandra Ross, Yi Zhao, Xiao Huang |
| 2021 | HCI | Medicare Plan Decisions: What Strategy Do Older Adults Use for e-Healthcare Decision-Making and What Intelligent Assistance Do They Need? | Kassandra Ross, Wi-Suk Kwon, Salisa Westrick, Mohammad Shahidul Kader, Yi Zhao, Xiao Huang |
| 2019 | HCI | AI-Based Technical Approach for Designing Mobile Decision Aids. | Kiana Alikhademi, Brianna Richardson, Kassandra Ross, Jihyun Sung, Juan E. Gilbert, Wi-Suk Kwon, Veena Chattaraman |
| 2018 | HCI | Modeling Conversational Flows for In-Store Mobile Decision Aids. | Wi-Suk Kwon, Veena Chattaraman, Kacee Ross, Kiana Alikhademi, Juan E. Gilbert |
| 2012 | IVA | Locus of Control in Conversational Agent Design: Effects on Older Users' Interactivity and Social Presence. | Veena Chattaraman, Wi-Suk Kwon, Juan E. Gilbert, Shelby Solomon Darnell |
| 2011 | HCI | Older User-Computer Interaction on the Internet: How Conversational Agents Can Help. | Wi-Suk Kwon, Veena Chattaraman, Soo In Shim, Hanan Alnizami, Juan E. Gilbert |