| 2024 | VTC | Impact of Smart Scheduling on Nationwide Charging Infrastructure of Harbour Craft. | L. P. M. I. Sampath, Pritee Agrawal, Tingting Xie, Wyean Chan, John Z. F. Pang |
| 2021 | ICORES | Learning-Based Prediction of Conditional Wait Time Distributions in Multiskill Call Centers. | Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer |
| 2020 | ICORES | Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data. | Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer |
| 2016 | WSC | Two-stage chance-constrained staffing with agent recourse for multi-skill call centers. | Wyean Chan, Thuy Anh Ta, Pierre L'Ecuyer, Fabian Bastin |
| 2016 | WSC | New history-based delay predictors for service systems. | Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer |
| 2015 | WSC | Chance-constrained scheduling with recourse for multi-skill call centers with arrival-rate and absenteeism uncertainty. | Thuy Anh Ta, Wyean Chan, Pierre L'Ecuyer, Fabian Bastin |
| 2015 | WSC | Waiting time predictors for multi-skill call centers. | Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer |
| 2008 | WSC | Speeding up call center simulation and optimization by Markov chain uniformization. | Eric Buist, Wyean Chan, Pierre L'Ecuyer |