| 2018 | NOMS | Improving response accuracy for classification- based conversational IT services. | Yixin Diao, Daniela Rosu |
| 2016 | NOMS | Optimizing ATM cash flow network management. | Yixin Diao, Ronnie Sarkar, Ea-Ee Jan |
| 2015 | CNSM | Modeling service variability in complex service delivery operations. | Yixin Diao, Larisa Shwartz |
| 2014 | CNSM | Optimizing organizational design in complex service delivery systems. | Yixin Diao, Gargi Dasgupta |
| 2014 | NOMS | A framework for predicting service delivery efforts using IT infrastructure-to-incident correlation. | Joel W. Branch, Yixin Diao, Larisa Shwartz |
| 2014 | NOMS | Predicting service delivery cost for non-standard service level agreements. | Yixin Diao, Linh Lam, Larisa Shwartz, David M. Northcutt |
| 2013 | CNSM | SLA impact modeling for service engagement. | Yixin Diao, Linh Lam, Larisa Shwartz, David M. Northcutt |
| 2012 | CNSM | Analysis of operational data to improve performance in service delivery systems. | Yixin Diao, Aliza Heching |
| 2012 | CNSM | A dynamic request dispatching system for IT service management. | David Loewenstern, Yixin Diao |
| 2012 | NOMS | Closed loop performance management for service delivery systems. | Yixin Diao, Aliza Heching |
| 2011 | CNSM | Staffing optimization in complex service delivery systems. | Yixin Diao, Aliza Heching |
| 2011 | IM | The cost of service quality in IT Outsourcing. | Nikos Anerousis, Yixin Diao, Aliza Heching |
| 2011 | WSC | Modeling a complex global service delivery system. | Yixin Diao, Aliza Heching, David M. Northcutt, George Stark |
| 2010 | CNSM | Dispatch tooling for global service delivery. | David Loewenstern, Melissa J. Buco, Yixin Diao, Heiko Ludwig, Christopher Ward |
| 2010 | NOMS | Elements of system design optimization in service quality management. | Nikos Anerousis, Yixin Diao, Aliza Heching |
| 2009 | IM | Multi-tenant solution for IT service management: A quantitative study of benefits. | Larisa Shwartz, Yixin Diao, Genady Grabarnik |
| 2008 | NOMS | Estimating business value of IT services through process complexity analysis. | Yixin Diao, Kamal Bhattacharya |
| 2008 | NOMS | Using mixed integer programming to schedule it change requests. | Leila Zia, Yixin Diao, Christopher Ward, Kamal Bhattacharya |
| 2007 | ICDE | Control Theory: a Foundational Technique for Self Managing Databases. | Sam Lightstone, Maheswaran Surendra, Yixin Diao, Sujay S. Parekh, Joseph L. Hellerstein, Kevin Rose, Adam J. Storm, Christian Garcia-Arellano |
| 2007 | IM | Predicting Labor Cost through IT Management Complexity Metrics. | Yixin Diao, Alexander Keller, Sujay S. Parekh, Vladislav V. Marinov |
| 2006 | ICDCS | Controlling Quality of Service in Multi-Tier Web Applications. | Yixin Diao, Joseph L. Hellerstein, Sujay S. Parekh, Hidayatullah Shaikh, Maheswaran Surendra |
| 2006 | IWQoS | Dynamic Adaptation of Temporal Event Correlation for QoS Management in Distributed Systems. | Rean Griffith, Joseph L. Hellerstein, Gail E. Kaiser, Yixin Diao |
| 2006 | MASCOTS | Modeling Differentiated Services of Multi-Tier Web Applications. | Yixin Diao, Joseph L. Hellerstein, Sujay S. Parekh, Hidayatullah Shaikh, Maheswaran Surendra, Asser N. Tantawi |
| 2006 | VLDB | Adaptive Self-tuning Memory in DB2. | Adam J. Storm, Christian Garcia-Arellano, Sam Lightstone, Yixin Diao, Maheswaran Surendra |
| 2005 | IM | Control of fair queueing: modeling, implementation, and experiences. | Ronghua Zhang, Yixin Diao, Shashi Parekh, Tarek F. Abdelzaher |
| 2004 | RTAS | Incorporating Cost of Control into the Design of a Load Balancing Controller. | Yixin Diao, Joseph L. Hellerstein, Adam J. Storm, Maheswaran Surendra, Sam Lightstone, Sujay S. Parekh, Christian Garcia-Arellano |
| 2003 | IM | Generic On-Line Discovery of Quantitative Models for Service Level Management. | Yixin Diao, Frank Eskesen, Steve Froehlich, Joseph L. Hellerstein, Alexander Keller, Lisa Spainhower, Maheswaran Surendra |
| 2003 | IWQoS | Online Response Time Optimization of Apache Web Server. | Xue Liu, Lui Sha, Yixin Diao, Steve Froehlich, Joseph L. Hellerstein, Sujay S. Parekh |
| 2002 | NOMS | Using MIMO feedback control to enforce policies for interrelated metrics with application to the Apache Web server. | Yixin Diao, Neha Gandhi, Joseph L. Hellerstein, Sujay S. Parekh, Dawn M. Tilbury |