| 2020 | Feature vs. Component Teams for New Software Development: The Mirroring Hypothesis. | Vasilii Zorin, Jungpil Hahn |
| 2020 | Exploring Decentralized Autonomous Organizations: Towards Shared Interests and 'Code is Constitution'. | Rafael Ziolkowski, Gianluca Miscione, Gerhard Schwabe |
| 2020 | The Anatomy of User Experience with Conversational Agents: A Taxonomy and Propositions of Service Clues. | Naim Zierau, Thiemo Wambsganss, Andreas Janson, Sofia Schbel, Jan Marco Leimeister |
| 2020 | Towards Developing Trust-Supporting Design Features for AI-Based Chatbots in Customer Service. | Naim Zierau, Michael Hausch, Olivia Bruhin, Matthias Sllner |
| 2020 | A Review of the Empirical Literature on Conversational Agents and Future Research Directions. | Naim Zierau, Edona Elshan, Camillo Visini, Andreas Janson |
| 2020 | How Does Enterprise Social Media Lead to Work-Family Conflict: From a Boundary Strength Perspective. | Fenfen Zhu, Shaobo Wei, Xiayu Chen, Weiling Ke, Kwok Kee Wei |
| 2020 | Unraveling the Effects of Experience-Based Faultlines in E-sports Teams: The Moderating Influence of Team Winning Momentum. | Jiantao Zhu, Fei Liu, Yijing Li, Eric T. K. Lim, Chee-Wee Tan, Hefu Liu |
| 2020 | Using NLP to Extract Predicate History from Medical Device Approvals. | Yi Zhu, Alexander Everhart, Pinar Karaca Mandic, Soumya Sen |
| 2020 | How Users Drive Platform Value. | Zhou Zhou, Lingling Zhang, Marshall W. Van Alstyne |
| 2020 | Platform Ecosystems, Fintech, and Data. | Zhou Zhou, Zhouxiang Shen |
| 2020 | Online Media Causes Biased Stock Investment: Evidence from a Regression-Discontinuity Design. | Jiali Zhou, Ka Chung Ng |
| 2020 | Beyond the Search Bar: The Value of Search Quality on E-commerce Platforms. | Wei Zhou, Mingfeng Lin, Mo Xiao, Zidong Wang |
| 2020 | Does Help Help? An Empirical Analysis of Social Desirability Bias in Ratings. | Jinyang Zheng, Yong Tan, Guopeng Yin, Jianing Ding |
| 2020 | A Configurational View of the Role of Affordances in Enhancing Members' Attachment to Social Networking Sites. | Haiping Zhao, Fei Liu, Yijing Li, Eric T. K. Lim, Chee-Wee Tan |
| 2020 | Does "COVID" Search via Social Networking Sites Cause COVID-19 Fatality Growth? | Ge Zhan, Ruowen Wang |
| 2020 | The More, the Better? The Impact of Data Analytics and Data Provisioning on Publisher Competition. | Xin Zhang, Ran Zhang, Wei Thoo Yue, Yugang Yu |
| 2020 | An Explainable Machine Learning Framework for Fake Financial News Detection. | Xiaohui Zhang, Qianzhou Du, Zhongju Zhang |
| 2020 | Leveraging "AI-as-a-Service" - Antecedents and Consequences of Using Artificial Intelligence Boundary Resources. | Patryk Zapadka, Andr Hanelt, Sebastian Firk, Jana Oehmichen |
| 2020 | #MeToo Hits Online Dating, too: An Empirical Analysis of the Effect of the Me-Too Movement on Online Dating Users. | Sojung Yoon, Jin Seon Choe, Yoon Mike Han, Seung Hyun Kim |
| 2020 | Work Design in Healthcare Artificial Intelligence Applications: The Role of Advice Provision Timing. | Jiamin Yin, Kee Yuan Ngiam, Hock-Hai Teo |
| 2020 | Affordance Discovery to Create Value from Massive Data: A Process Model of BDA Affordance Exploration, Exploitation and Systemization. | Wenchi Ying, Shuangzhe Wang, Minglun Ma, Suling Jia |
| 2020 | Improving Causal Inference with Text as Data in Empirical IS Research: A Machine Learning Approach. | Guopeng Yin, Jian Chen |
| 2020 | How does Virtual Reality Matter? Evidence from an Online Real Estate Platform. | Zhenbin Yan, Zixuan Meng, Yong Tan |
| 2020 | Personalizing Debt Collections: Combining Reinforcement Learning and Field Experiment. | Tracy Yang, Tian Lu, Beibei Li, Xianghua Lu |
| 2020 | Effects of Peer Penalty on Online Community Participation. | Xiaoli Yang |