The Value of Complaints: Churn Prediction in a Major Residential Internet Service Provider Using Textual Data.

Wadham Bottacin, Vitor Fontana Zanotelli, Matheus S. De Martin, Pedro de Morais, Rodolfo da Silva Villaa, Vincius F. S. Mota, Magnos Martinello, Antonio A. de A. Rocha, Giovanni Comarela

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