Systematic Identification of Service-Blueprints for Service-Processes - A Method and Exemplary Application - (Research Paper).
Thomas Kleinert, Silke Balzert, Peter Fettke, Peter Loos
VenueABPM
Year2012
ProceedingsBusiness Process Management Workshops
DBLP recordconf/bpm/KleinertBFL12 ↗
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