AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker.

Vedant Das Swain, Qiuyue Joy Zhong, Jash Rajesh Parekh, Yechan Jeon, Roy Zimmermann, Mary P. Czerwinski, Jina Suh, Varun Mishra, Koustuv Saha, Javier Hernandez

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