Customer Service Representative's Perception of the AI Assistant in an Organization's Call Center.
Kai Qin, Kexin Du, Yimeng Chen, Yueyan Liu, Jie Cai, Zhiqiang Nie, Nan Gao, Guohui Wei, Shengzhu Wang, Chun Yu
Browse the full CSCW paper archive.
Kai Qin, Kexin Du, Yimeng Chen, Yueyan Liu, Jie Cai, Zhiqiang Nie, Nan Gao, Guohui Wei, Shengzhu Wang, Chun Yu
Browse the full CSCW paper archive.