Putting Users in the Loop: How User Research Can Guide AI Development for a Consumer-Oriented Self-service Portal.

Frank Binder, Jana Diels, Julian Balling, Oliver Albrecht, Robert Sachunsky, J. Nathanael Philipp, Yvonne Scheurer, Marlene Mnsch, Markus Otto, Andreas Niekler, Gerhard Heyer, Christian Thorun

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