Defining Requirements for the Development of Useful and Usable Chatbots: An Analysis of Quality Attributes from Academy and Industry.

Malu Mafra, Kennedy Nunes, Adailton Castro, Adriana Lopes, Ana Carolina Oran, Geraldo Braz Jnior, Joo Almeida, Anselmo Cardoso de Paiva, Aristfanes C. Silva, Simara Rocha, Davi Viana, Aurea Melo, Raimundo S. Barreto, Luis Rivero

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