| 2008 | CHI | Bluereach: harnessing synchronous chat to support expertise sharing in a large organization. | Kevin Singley, Jennifer Lai, Lei Kuang, Jung-Mu Tang |
| 2007 | ICALT | Motivating Online Expertise-Sharing for Informal Learning: The Influence of Age and Tenure in Knowledge Organizations. | David A. Huffaker, Jennifer Lai |
| 2007 | Interact | Reading Companion: A Interactive Web-Based Tutor for Increasing Literacy Skills. | Keith Grueneberg, Amy Katriel, Jennifer Lai, Jing Feng |
| 2007 | Persuasive | Support Services: Persuading Employees and Customers to Do what Is in the Community's Best Interest. | Mark Brodie, Jennifer Lai, Jonathan Lenchner, William Luken, Kavitha Ranganathan, Jung-Mu Tang, Maja Vukovic |
| 2006 | CHI | Usability and learning in a speech-enabled reading tutor: a field study. | Paula M. Bach, Jennifer Lai |
| 2005 | CHI | Who gets to know what when: configuring privacy permissions in an awareness application. | Sameer Patil, Jennifer Lai |
| 2004 | CHI | Facilitating mobile communication with multimodal access to email messages on a cell phone. | Jennifer Lai |
| 2003 | Interact | MyTeam: Availability Awareness Through the Use of Sensor Data. | Jennifer Lai, Sachiko Yoshihama, Thomas Bridgman, Mark Podlaseck, Paul B. Chou, Danny C. Wong |
| 2002 | CHI | Getting real about speech: overdue or overhyped? | Frankie James, Jennifer Lai, Bernhard Suhm, Bruce Balentine, John Makhoul, Clifford Nass, Ben Shneiderman |
| 2002 | CHI | Robustness in speech based interfaces: sharing the tricks of the trade. | Jennifer Lai, Nils Dahlbck, Arne Jnsson |
| 2001 | CHI | Shall we mix synthetic speech and human speech?: impact on users' performance, perception, and attitude. | Li Gong, Jennifer Lai |
| 2001 | CHI | On the road and on the Web?: comprehension of synthetic and human speech while driving. | Jennifer Lai, Karen Cheng, Paul A. Green, Omer Tsimhoni |
| 2000 | CHI | The effect of task conditions on the comprehensibility of synthetic speech. | Jennifer Lai, David Wood, Michael Considine |
| 2000 | Interspeech | Comprehension of synthesized speech while driving and in the lab. | Jennifer Lai, Omer Tsimhoni, Paul A. Green |
| 1999 | CHI | Designing speech user interfaces. | Nicole Yankelovich, Jennifer Lai |
| 1998 | CHI | Designing speech user interfaces. | Nicole Yankelovich, Jennifer Lai |
| 1997 | CHI | MedSpeak: Report Creation with Continuous Speech Recognition. | Jennifer Lai, John Vergo |