| 2012 | eTcoMM - eTourism Communication Maturity Model. A Framework to evaluate the Maturity of a DMO when it comes to the Online Communication Management: The Case of Canton Ticino and Lombardy. | Elena Marchiori, Giulia Pavese, Lorenzo Cantoni |
| 2012 | Information Extraction for a Tourist Recommender System. | Ago Luberg, Priit Jrv, Tanel Tammet |
| 2012 | A study of Hospitality and Travel-Related Deals on Hong Kong Group-buying Websites. | Ada Lo, Joey Wu, Rob Law |
| 2012 | A Methodology for Building Microformats. | Wilhelm Loibl, Dora Tz |
| 2012 | Evaluation of Mobile Augmented Reality Applications for Tourism Destinations. | Mara Teresa Linaza, David Marimn, Paula Carrasco, Roberto lvarez, Javier Montesa, Salvador Ramn Aguilar, Gorka Diez |
| 2012 | TripAdvisor.com vs. NYCGO.com: Evaluation of Functional Components of Generalist and Specialist Tourism Websites. | Young-shin Lim, Eunice Eunjung Yoo |
| 2012 | Hotel Information Exposure in Cyberspace: The Case of Hong Kong. | Rosanna Leung, Rob Law |
| 2012 | A 'Green Economy Tourism System' (GETS): Architecture and Usage. | Alexandra Law, G. Michael McGrath, Terry De Lacy |
| 2012 | Potential-of-Interest Maps for Mobile Tourist Information Services. | Yohei Kurata |
| 2012 | When and Where Tourists are Viewing Exhibitions: Toward Sophistication of GPS-Assisted Tourist Activity Surveys. | Junya Kawase, Yohei Kurata, Naoto Yabe |
| 2012 | Monitoring and Summarization of Hotel Reviews. | Walter Kasper, Mihaela Vela |
| 2012 | Differences in Social Presence Perceptions. | Myunghwa Kang, Ulrike Gretzel |
| 2012 | Recommending Hotels based on Multi-Dimensional Customer Ratings. | Dietmar Jannach, Fatih Gedikli, Zeynep Karakaya, Oliver Juwig |
| 2012 | Destinations Similarity Based on User Generated Pictures' Tags. | Alessandro Inversini, Davide Eynard, Elena Marchiori, Leonardo Gentile |
| 2012 | Tourism Training: An Investigation of Virtual Learning Experience in the Context of a Virtual World. | Yu-Chih Huang, Sheila J. Backman, Lan-Lan Chang |
| 2012 | Digitalizing Loyalty Cards in Tourism. | Wolfram Hpken, Philipp Deubele, Gerhard Hll, Jrn Kuppe, Dominik Schorpp, Roger Olides Zapata Licones, Matthias Fuchs |
| 2012 | A Typology of Travellers based on their Propensity to go online before, during and after the Trip. | Anne-Mette Hjalager, Jan Mller Jensen |
| 2012 | Modelling and Comparing Malaysian Hotel Website Diffusion. | Noor Hazarina Hashim, Miriam Scaglione, Jamie Murphy |
| 2012 | Classification of Customer Reviews based on Sentiment Analysis. | Dietmar Grbner, Markus Zanker, Gnther Fliedl, Matthias Fuchs |
| 2012 | Evaluation of Intelligent Routes for Personalised Electronic Tourist Guides. | Ander Garca, Mara Teresa Linaza, Olatz Arbelaitz |
| 2012 | Social Media Use and Impact during the Holiday Travel Planning Process. | John Fotis, Dimitrios Buhalis, Nicos Rossides |
| 2012 | Identification of Innovative Users for New Service Development in Tourism. | Rita Faullant, Ines Krajger, Markus Zanker |
| 2012 | A Follow Up of Internet Adopters' Use, Perceptions and Channel Preferences of Electronic Travel Services. | Niklas Eriksson |
| 2012 | Factors influencing Travellers' e-Ratings and e-Complaints about Hotel Services: Insights from an Italian Tourism Destination. | Giacomo Del Chiappa, Stefano Dall'Aglio |
| 2012 | Interacting with a Social Web of Smart Objects for Enhancing Tourist Experiences. | Federica Cena, Fabrizio Antonelli, Giulia Biamino, Francesca Carmagnola, Elisa Chiabrando, Luca Console, Vincenzo Cuciti, Matteo Demichelis, Franco Fassio, Fabrizio Franceschi, Roberto Furnari, Cristina Gena, Marina Geymonat, Piercarlo Grimaldi, Pierluigi Grillo, Elena Guercio, Silvia Likavec, Ilaria Lombardi, Dario Mana, Alessandro Marcengo, Michele Mioli, Mario Mirabelli, Monica Perrero, Claudia Picardi, Federica Protti, Amon Rapp, Roberta Sandon, Rossana Simeoni, Daniele Theseider Dupr, Ilaria Torre, Andrea Toso, Fabio Torta, Fabiana Vernero |