| 2020 | The Chatbot Disclosure Dilemma: Desirable and Undesirable Effects of Disclosing the Non-Human Identity of Chatbots. | Nika Mozafari, Welf H. Weiger, Maik Hammerschmidt |
| 2020 | Business school deans and institutional leader perspectives on the impacts and implications of the COVID-19 pandemic for the IS field and academic community. | John G. Mooney, Blake Ives, Ritu Agarwal, Brian Fitzgerald, Anne P. Massey, Vallabh Sambamurthy, Christina Soh |
| 2020 | Information Technology Investments and Management Forecasts: Theory and Evidence. | Sunil Mithas, CheWei Liu, Michael Kimbrough, Ali Tafti |
| 2020 | Personalized discount targeting with causal machine learning. | Alex Miller, Kartik Hosanagar |
| 2020 | The Impact of Digital Transformation on Incumbent Firms: An Analysis of Changes, Challenges, and Responses at the Business Model Level. | Dennis Renee Metzler, Jan Muntermann |
| 2020 | Improving Customers' Decision Making on Blackboxed Multimodal Mobility Platforms - A Design Science Approach. | Christian Meske, Enrico Bunde, Jan Fabian Ehmke |
| 2020 | Understanding the Affordances of Conversational Agents in Mental Mobile Health Services. | Christian Meske, Ireti Amojo, Devinder Thapa |
| 2020 | Enterprise Social Bots as Perception-Benefactors of Social Network Affordances. | Christian Meske, Ireti Amojo |
| 2020 | Process portfolio management for enhanced digital readiness: Insights from a large Australian bank. | John C. Merideth, Wasana Bandara, Dan O'Neill |
| 2020 | Can Human Judgement be Machine-Sourced? An Approach to Measure the Perceptual Dimensions Embedded in Software. | Poonacha K. Medappa, Shirish C. Srivastava |
| 2020 | Realizing Digital Innovation from Artificial Intelligence. | Anthony May, Andr Sagodi, Christian Dremel, Benjamin van Giffen |
| 2020 | Towards Natural Language Processing: An Accounting Case Study. | Jrg Hans Mayer, Oliver Stritzel, Markus Esswein, Reiner Quick |
| 2020 | Security Token Offerings: A Risk as Feelings Theoretic Perspective on Investment. | Jens Mattke, Christian Maier, Lea Reis |
| 2020 | 'Time' to be more inclusive? Flexitime and retention in the Information System workforce. | Oindrila Matilal |
| 2020 | Please be Silent? Examining the Impact of Data Breach Response Strategies on the Stock Value. | Kristin Masuch, Maike Greve, Simon Trang |
| 2020 | Different shades of perception: How do public managers comprehend the re-use potential of open government data? | Auriane Marmier, Tobias Mettler |
| 2020 | Driving Generativity in Industrial IoT Platform Ecosystems. | Christian Marheine, Tobias Pauli |
| 2020 | The Industry Perspective on COVID-19. | Munir Mandviwalla, Larry Dignan, Dinesh Desai, Christopher Kearns, Linda Descano, Raghu Sankaran |
| 2020 | Implications of Priority Access in Markets with Experts: Evidence from Online Marketplace Lending. | Anparasan Mahalingam, Mohammed Alyakoob, Mohammad Saifur Rahman |
| 2020 | Semantic and Network Evolution in Crowdsourced Idea Refinement. | Vincent Z. W. Mack, Qian Tang |
| 2020 | Synthesizing Winning Strategies: What Differentiates Experienced Solvers in Crowdsourcing Markets? | Mikhail Lysyakov, Siva Viswanathan |
| 2020 | After Bubble Busts: The Generalist-Specialist Tradeoff in IT Career Mobility Post Dotcom. | Angela Lu, Yichao Xu, Chunmian Ge, Yulin Fang |
| 2020 | Towards a Utilized Ridesharing Service for Older People: A New Approach. | Iris Lohja, Christine Verdier, Agns Front |
| 2020 | Do Financial Advisors Matter? Online Channels and Investors' Gambling Preferences. | CheWei Liu, Sunil Mithas, JJ Po-An Hsieh, Yang Pan |
| 2020 | Disentangling the Effects of Paralinguistic Cues in Bolstering Listeners' Engagement with Podcasters. | Xiaohui Liu, Fei Liu, Yijing Li, Eric T. K. Lim |