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| 2020 | Value Co-creation for Smart Villages: The Institutionalization of Regional Service Ecosystems. | Juuli M. K. Lintula, Tero Pivrinta, Tuure Tuunanen |
| 2020 | Resourcing for Large-Scale Mobilization: A Lesson from Singapore's Response to the COVID-19 Pandemic. | Shi Ying Lim, Chuan-Hoo Tan |
| 2020 | Facing Legacy Information System Modernization in Scaling Agility in the Banking Industry: Preliminary Insights on Strategies and Non-technical Barriers. | Everist Limaj, Edward Bernroider, Maria Ivanova |
| 2020 | Design Challenge Levels in E-Learning? Insights from a Large-Scale Field Experiment. | Andy Tao Li, De Liu, Sean Xin Xu |
| 2020 | What If an AI Told You That 2 + 2 Is 5? Conformity to Algorithmic Recommendations. | Yotam Liel, Lior Zalmanson |
| 2020 | IS for Good - 10 years to SDG: Where we have been and where we need to go? | Carmen Leong, Felix T. C. Tan, Manju Ahuja |
| 2020 | Driving Future Mobility by Shared Mobility: A Taxonomy of Ridesharing Business Models. | Tim-Benjamin Lembcke, Bernd Herrenkind, Mathias Willnat, Johannes Bhrke, Ilja Nastjuk |
| 2020 | IS 2020: Developing an ACM/AIS Information Systems Model Curriculum for Undergraduate Programs. | Paul M. Leidig |
| 2020 | Keep It Mystic? - The Effects of Algorithm Transparency on the Use of Advice. | Cedric Alexander Lehmann, Christiane Haubitz, Andreas Fgener, Ulrich W. Thonemann |
| 2020 | PERSONA: Personality-Based Deep Learning for Detecting Hate Speech. | Kyuhan Lee, Sudha Ram |
| 2020 | Activating the Sisterhood: A Structural and Temporal Analysis of Sustained Connective Action in #MeTooIndia. | Nishtha Langer, Sandeep Khurana, Emmanuelle Vaast |
| 2020 | Waste of Time and Money? Constructing an Applicability Framework for Organizational Use of Simulation Studies and Digital Twins. | Marvin Auf der Landwehr, Maik Trott, Christoph von Viebahn |
| 2020 | Walk for Whom? The Effectiveness of Egoistic and Philanthropic Incentive Designs for Mobile Health Interventions. | Nakyung Kyung, Hyeokkoo Eric Kwon, T. (Ravi) Ravichandran |
| 2020 | Do Featured Consumer Reviews Matter? | Alexander Kupfer, Ronald Maier, Steffen Zimmermann, Janna Josefina Thiele |
| 2020 | The Impact of Business Analytics: A Process-Level Perspective. | Pascal C. Kunz, Kai Spohrer, Armin Heinzl |
| 2020 | Value-Mapping of E-Commerce Business Models. | Sanchita Kuchi, Sumeet Gupta |
| 2020 | Transformation to Sustainable Building Energy Systems: A Decision Support System. | Tobias Kraschewski, Tim Brauner, Sarah Eckhoff, Michael H. Breitner |
| 2020 | Roles of Different Artifacts in Enterprise Architecture Practice: An Exploratory Study. | Svyatoslav Kotusev, Sherah Kurnia, Rod Dilnutt |
| 2020 | How the Coronavirus Pandemic Affects the Digital Resilience of Employees. | Vanessa Kohn |
| 2020 | Building Trust in Intelligent Automation: Insights into Structural Assurance Mechanisms for Autonomous Vehicles. | Nils Koester, Oliver Salge |
| 2020 | Does one Creative Tool Fit All? Initial Evidence on Creativity Support Systems and Wikipedia-based Stimuli. | Hans Christian Klein, Sebastian Weber, Michael Schlechtinger, Frederike Marie Oschinsky |
| 2020 | Does Who Am I as a Teacher Matter? Exploring Determinants of Teachers' Learning Management System Adoption in Education Style. | Johana Kimmerl |
| 2020 | Haters Gonna Hate? How Removing Downvote Option Impacts Discussion Culture in Online Forum. | Warut Khern-am-nuai, Changseung Yoo, Jitsama Tanlamai, Yossiri Adulyasak |
| 2020 | Intelligent Parking Systems - The Smart Assistant Thinks Around the Corner. | Katharina Keller |