| 2007 | The blackboard performance monitor: a mystery online. | George Gaffer Fitch, Jerry Marceau |
| 2007 | Poof: no more viruses. | Teresa Fernandez, Michael Grinnell, Eric Weakland |
| 2007 | Save the sprint across campus: bring the classroom to the helpdesk. | Mat Felthousen |
| 2007 | The proper care and feeding of your help desk. | Kristi Evans, Geoffrey Sperl |
| 2007 | Client services work planning. | Janice G. El-Bayoumi |
| 2007 | Centralized windows application deployment app2go. | Joanne Einsmann, Mayura Patel |
| 2007 | The two musketeers: all in one and one for all! | David Dyar, Steven J. Timmins |
| 2007 | Using marketing to put the sparkle back into your training. | Sue A. Douglas |
| 2007 | IT professional development and helpdesk support on a shoestring budget or renewable resources. | Cindy Dooling, Richard Bertrand |
| 2007 | Communications planning: defining levels and phases of information distribution. | Albert DeSimone |
| 2007 | Inspiring teamwork & communication with a content management system. | Daniel B. Delgado |
| 2007 | Desktop security in an academic environment...: how to herd cats successfully. | Blaine A. D'Amico |
| 2007 | Is | Michael Cooper, SueAnn Lipinski, Chet Cook, Cathy Orndorff |
| 2007 | Overhaul your helpdesk ticketing system. | Matthew J. Conlon |
| 2007 | Virtualization's next frontier: security. | Gregory Collier, Derek Plassman, Mahmoud Pegah |
| 2007 | Creating and managing a helpdesk in a multicultural environment. | Teresa Chipman |
| 2007 | T.W.I.S.T.: trust the wisdom in student teams. | Lisa Caughron |
| 2007 | Ursula or ariel?: is your help desk application evil or good in the eyes of your support staff. | Dave Bradstreet, Mark Chast, Kristi Ziehl |
| 2007 | Multi-platform computer labs and classrooms: a magic bullet? | David J. Blezard |
| 2007 | Deploying assistive technology across campus: a collaborative approach. | Debbie Berkeley, Lori Kressin, Cyril Oberlander |
| 2007 | Like technology from an advanced alien culture: Google apps for education at ASU. | Kari Barlow, Jenny Lane |
| 2007 | Experiences merging two university websites. | Sherry J. Andrews, Kathleen Walsh |
| 2007 | Multimedia magic: moving beyond text. | Carol Anderer, Jean M. Neff, Paul Hyde |
| 2006 | Oh, my aching laptop: expanding the boundaries of campus computing ergonomics. | Patricia Wyatt, Kim Todd, Tabatha Verbick |
| 2006 | Needs assessment for campus-wide network services at Brigham Young University Hawaii using IEEE 802.16 wireless network infrastructure. | Gary K. W. Wong, Leslie D. Fife |