| 2003 | What's old is new again: training is the information technology constant. | George Bradford |
| 2003 | Marketing computer support services through relationship and training strategies. | Brandon Bentley, Valerie Dixon, Ilana Rozanes, Patrick Farmer |
| 2003 | The power of story. | Sue R. Bauer |
| 2003 | Regaining single sign-on taming the beast. | Divyangi Anchan, Mahmoud Pegah |
| 2003 | Instructional support at small universities: a training perspective. | Vidya Ananthanarayanan, Judith Reiffert |
| 2003 | Establishing standards for usable and accessible user services web sites. | Dorothy Ann Amsler |
| 2002 | Building a database driven/ADA compliant website. | Joe Ziskovsky, Melissa Diers |
| 2002 | Repairing a bad reputation: it takes more than good works. | J. Michael Yohe |
| 2002 | Recipe to lab management or the cookie cutter approach to building labs. | John H. Wilson |
| 2002 | Automating access to computing services. | Morris Weinstock-Blair |
| 2002 | Creating a training program for department IT support staff. | Kate Webster, Karen Kral |
| 2002 | Developing an enterprise information security policy. | Jinx P. Walton |
| 2002 | Is a modern, robust Windows XP lab environment better than an older, simpler Windows NT4 environment? | Bert Valenzuela |
| 2002 | A work of art: creating a site/classroom build from scratch. | Bert Valenzuela |
| 2002 | Beyond familiar shores: faculty teaching with technology. | JoAnn C. Ullery |
| 2002 | e-Learning: making it happen now. | Stephen Tucker, Andrew Pigou, Thom D. Zaugg |
| 2002 | Virtual onsite support: using internet chat and remote control to improve customer service. | Sean Stockburger, Teresa Fernandez |
| 2002 | Technology as the new liberal art: the DePauw University approach to pervasive information fluency. | Carol L. Smith, Dennis A. Trinkle, Lynda S. Latta, Joshua Wilson |
| 2002 | Achieving web accessibility. | Brian Sierkowski |
| 2002 | Building and supporting a massive data infrastructure for the masses. | Anurag Shankar, Gustav Meglicki, Jeff Russ, Haichuan Yang, E. Chris Garrison |
| 2002 | tele-TASK: teleteaching anywhere solution kit. | Volker Schillings, Christoph Meinel |
| 2002 | Gauging IT support strategies: user needs then and now. | John V. Samuel, Christopher S. Peebles, Takuya Noguchi, Craig A. Stewart |
| 2002 | Utilizing complementary know-how: advanced fine arts meeting information technology to provide a virtual university for artists - students & alumni. | Evangelos Sakkopoulos, Athanasios K. Tsakalidis |
| 2002 | Faculty training initiative at the indiana university school of education: a paricipative effort. | Carol Rhodes, William Goveia |
| 2002 | TechKnowledge: efficiently and cost-effectively supporting users. | Amy Reeter, Todd Krupa |