| 1994 | Bottom-up implementation of TQM: a new paradigm in bringing excellence to the customer. | Robert H. August, Mark Eversoll |
| 1994 | Strategic planning in computer services: is the tail wagging the dog? | Robert H. August |
| 1994 | Linking to learn: evolving choices. | Sharen Arakaki |
| 1994 | StreetTalk - making it work for you. | Anjum Ahmed, Lori Ristau |
| 1993 | Creating a cost effective news and email interface to the Internet. | Joe Ziskovsky, Bob Sullivan |
| 1993 | Providing information technology services at Queen's: a task-oriented approach. | Stan Yagi |
| 1993 | The college consultant program marketing management challenges. | Kathy Wright |
| 1993 | Universal email: from zero to 60 in 36 months. | Don M. Wee, A. Bahaveolos Jr. |
| 1993 | Striving for competent student consultants. | Jenny E. Walter |
| 1993 | Security in unattended computing labs - safeguarding users as well as machines. | Jenny E. Walter |
| 1993 | Converting from a paper to an on-line computing center newsletter. | Matthew Wall |
| 1993 | Moving from demanding service to service on demand: the ongoing journey at the University of New Hampshire. | Philip Verghis |
| 1993 | Working together: the library and the computer center. | George M. Telatnik, Joel A. Cohen |
| 1993 | Future directions in online information at MetaCenter. | Robert B. Stock |
| 1993 | LANS are more than just wires reorganizing to support departmental networks. | Greg Sprague |
| 1993 | Financial information system. | K. Ken Shakoori, Colleen Mesel |
| 1993 | Distributed consultants get the job done; Ohio State's computing support on the frontlines. | Susan Jenkins Saari |
| 1993 | The challenge of the Internet explosion: ideas for staying ahead of the users. | Audun S. Runde |
| 1993 | The networked library: a cooperative training program for today's campus. | Sharon Roy, Colette O. Holmes |
| 1993 | MARS - machine automated response system. | Michael Robertson |
| 1993 | Putting it on the silver screen: the transition from paper documents to online data formats when publishing campus information on-line. | Aron Roberts |
| 1993 | The GUIDE: (graphical user interface designed for education). | Mark Resmer |
| 1993 | Computer center / library cooperation: the Greensboro model. | Marlene R. Pratto |
| 1993 | Changing services: clients, quality, and collaboration. | Michael G. Prais |
| 1993 | Improved help line/service tracking - using a TQM approach. | Susan P. Polyson, James B. Yucha |