CRMArena: Understanding the Capacity of LLM Agents to Perform Professional CRM Tasks in Realistic Environments.

Kung-Hsiang Huang, Akshara Prabhakar, Sidharth Dhawan, Yixin Mao, Huan Wang, Silvio Savarese, Caiming Xiong, Philippe Laban, Chien-Sheng Wu

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