| 2004 | Independent International Traveller Evaluations of Traditional and Interactive Holiday Information Sources Along Temporal and Utility Dimensions. | Anika Schweda |
| 2004 | Online versus Offline Pricing Practices by Swiss Hotels: An Empirical Study. | Roland Schegg, Christelle Marchand, Tatiana Shabander-Welch, Jamie Murphy |
| 2004 | The Role of Trust on the Web: The Development of An Online Trust Creation Model for eTravel Agents. | Sabine Schaffer, Juline E. Mills |
| 2004 | Internet Adoption by Swiss Hotels: The Dynamics of Domain Name Registration. | Miriam Scaglione, Roland Schegg, Jamie Murphy |
| 2004 | Determinants of Online Travel Purchases from Third-Party Travel Web Sitess. | Jonathan H. Powley, Cihan Cobanoglu, Pamela Cummings |
| 2004 | Web Analytics: A Missed Opportunity for Hotel Online Strategy? | Jos Manuel Pineda, Alexandros Paraskevas |
| 2004 | Virtual Networks in the Tourism Industry. | Claudio Petti, Valentina Ndou |
| 2004 | Online Business Travel Management: Present Practice - Future Promise. | Alexandras Paraskevas, Cline Baron |
| 2004 | Timesharing: The Role of Information Communication Technologies in the Greek Timesharing Industry. | Spyros Pantazis, Jan Powell-Perry |
| 2004 | Accessibility of Tourism Web Sites Within The European Union. | Britta Oertel, Clemens Hae, Mandy Scheermesser, Sie Liong Thio, Thomas Feil |
| 2004 | Privacy and the Online Travel Customer: An Analysis of Privacy Policy Content, Use and Compliance by Online Travel Agencies. | Peter O'Connor |
| 2004 | On-Tour Interactive Travel Recommendations. | Quang Nhat Nguyen, Dario Cavada, Francesco Ricci |
| 2004 | The Diversity of Diffusion of Information and Communication Technologies in the Hospitality Sector-Building a Contemporaneous Model. | Hilary C. Murphy |
| 2004 | Knowledge Enhancement on Site - Guests' Attitudes Towards m-Learning. | Peter Mirski, Dagmar Abfalter |
| 2004 | Business Process Modeling for Light-Weight Inter-Entreprise System Integration. | Hafedh Mili, Franois Bdard, Guitta Bou Jaoude, Guy Tremblay |
| 2004 | E-Metrics in the Tourism Sector. | Eleni Michopoulou, Dimitrios Buhalis |
| 2004 | Supporting Decision Making in Quality Projects For Web Sites: A Framework for Tourist Destinations. | Luisa Mich, Mariangela Franch, Pierluigi Novi Inverardi, Pietro Marzani |
| 2004 | Virtual Museums: New added-value for Museums Web Sites. | Joaquim Maj, Joaquim Martnez, Pere-Pau Vzquez |
| 2004 | Leveraging the Capacity of the Personal Digital Assistant in the Emerging Age of Ambient Intelligence: The Rent a Mobile Guide Case. | P. B. M. Loonstra, G. van Wijk, Frank M. Go |
| 2004 | Linking MICE Properties to Local Economic Development: The Role of ICT in New Zealand. | Chloe Lau, Simon Milne, Charles Johnston |
| 2004 | Building Software Agents for Planning, Monitoring, and Optimizing Travel. | Craig A. Knoblock |
| 2004 | eureauweb - An Architecture for a European Waterways Networked Information System. | Holger Kirchner, Bendick Mahleko, Mike Kelly, Reto Krummenacher, Zhou Wang |
| 2004 | Adoption of Destination Marketing Systems by Tourism Operators in Australia: Expert Perceptions. | Glen Hornby |
| 2004 | How Do Welsh Tourism-SME Websites Approach Customer Relationship Management? | Himani Gupta, Eleri Jones, Phil Coleman |
| 2004 | Intelligent Search Support: Building Search Term Associations for Tourism-Specific Search Engines. | Ulrike Gretzel, Karl Wber |