| 2002 | Modelling Tourism Impacts Using IT Based Destination Management Systems. | Richard D. Lewis |
| 2002 | Evaluating Reservation Facilities for Hotels: A Study of Asian Based and North American Based Travel Web Sites. | Rob Law, Kenith Leung, Norman Au |
| 2002 | Examining the Web-Based Marketing Efforts of First-Tier City Convention Centers in the U.S. | Dae-Young Kim, Alastair Maclean Morrison, Juline E. Mills |
| 2002 | Channel Management Strategy in the eCommerce Environment - A Portfolio Management Approach. | Timothy Hyungsoo Jung, Panos Louvieris, Harmen Oppewal |
| 2002 | Behavioral Foundations for Human-Centric Travel Decision-Aid Systems. | Yeong-Hyeon Hwang, Ulrike Gretzel, Daniel R. Fesenmaier |
| 2002 | Can Application Service Providers Enable Cost-Effective Information Technology for Travel & Tourism? | Tsipi Heart, Nava Pliskin |
| 2002 | Implementing Knowledge-Based Interfirm Networks in Heterogeneous B2B Environments: A Case Study of the Illinois Tourism Network. | Ulrike Gretzel, Daniel R. Fesenmaier |
| 2002 | Vacation Trip Decision Styles as Basis for an Automated Recommendation System: Lessons from Observational Studies. | Klaus Grabler, Andreas H. Zins |
| 2002 | Market Research in the Boat Tourism Segment. | Ove Gjesdal, Jan Rasmus Sulebak, Michael Borge |
| 2002 | Benchmarking Internet Use for the Marketing of Swiss Hotels. | Susanne Frey, Roland Schegg, Thomas Steiner |
| 2002 | Analysis of the Volume, Value and Conversion Performance of a National Destination Marketing System Website. | Andrew J. Frew, Peter J. McCarthy, Patrick Horan |
| 2002 | Extended Personalized Services in an Online Regional Tourism Consulting System. | Thomas Franke |
| 2002 | Location Based Destination Information for the Mobile Tourist. | Owen Eriksson |
| 2002 | The Use of Internet-Marketing by National Tourism Organizations in Germany - An Empirical Approach. | Jan-Christian Dierich, Ren Robles Sy, Walter Schertler |
| 2002 | Knowledge Bases and User Profiling in Travel and Hospitality Recommender Systems. | Joaquin Delgado, Richard Davidson |
| 2002 | Examining the Adoption of E-Shopping for Travel Services: Determinants of Consumers' Perceptions. | Evangelos Christou, Panagiotis Kassianidis |
| 2002 | A Model of Australian Tourism Information: Implications for Information Systems. | Dean Carson, Pramod Sharma |
| 2002 | CRM Techniques for Analyzing Client Profiles in Tourism Promotion Web Sites. | Jos Luis Caro, Antonio Carrillo, Andrs Aguayo, Sergio Glvez, Antonio Guevara |
| 2002 | Dualism of the Tourist Business and Information System for SMTEs: A New Approach. | Diego Calz, Giorgio Zanoni, Mirko Battisti, Giovanna Dorigati, Vincenzo D'Andrea, Gianni Jacucci, Umberto Martini |
| 2002 | Flexible Data Interchange Based on XML and XSLT for Small- and Medium-sized Tourism Enterprises. | Martin Blchl, Wolfram W |
| 2002 | A Model of E-Learning for Encouraging Innovation in Small and Micro Tourism Enterprises within Europe. | Paola Baruchelli, Diego Calz, Claudia Cattani, Giovanna Dorigati, Hayley Stead, Gianni Jacucci |
| 2002 | Modelling a Virtual Organisation in the Travel Industry. | Philip Alford |
| 2002 | Web Impact on the Distribution Structure for Flight Tickets. | Stefan Klein |
| 2002 | Intelligent Query Management for Travel Products Selection. | Francesco Ricci, Dennis Blaas, Nader Mirzadeh, Adriano Venturini, Hannes Werthner |
| 2001 | Developing Location Based Services for Tourism. The Service Providers' View. | Alexander Zipf, Rainer Malaka |