| 2018 | One Little Spark: Putting the Service back in to Service Desk. | Jason Pelletier |
| 2018 | How to Ignite a Rocket Heading for the System Update?: Workshop for Training Human Resources Toward Updating the Campus Information System. | Masaru Okumura |
| 2018 | The Great Migration: How IT Training Moved From Live Workshops to Asynchronous Online Courses. | Beth Lynn Nolen |
| 2018 | Make Professional Time for Yourself. | Katelin A. Moul |
| 2018 | Taking Down Goliath: How Numerous Workflow Optimizations Can Help Small Teams Tackle Big Tasks. | Edward Morreale |
| 2018 | Network Boot System with Cache Boost Mechanism vs Full Cache for Laboratory PCs. | Masayuki Mori, Hideo Masuda, Takayuki Nagai |
| 2018 | Secure Campus Network System with Automatic Isolation of High Security Risk Device. | Kazuhiro Mishima, Takeshi Sakurada, Yoichi Hagiwara, Takahiko Tsujisawa |
| 2018 | Investing in Your Training Portfolio: Diversifying Training Methods. | Winnie Ling Luper, William Olson |
| 2018 | BitLocker Full-Disk Encryption: Four Years Later. | Stephen G. Lewis, Timothy Palumbo |
| 2018 | Net Promoter Score: Using NPS to Measure IT Customer Support Satisfaction. | Shawn Lee |
| 2018 | Personal Information Leak in a University, and Its Cleanup. | Hiroki Kashiwazaki |
| 2018 | The Past, Current, and Future of our Email Services in Kyushu University. | Yoshiaki Kasahara, Takao Shimayoshi, Eisuke Ito, Naomi Fujimura |
| 2018 | Designing and Deploying a Virtual IT Services Orientation for First-Year Undergraduate Students in Moodle. | Andrew Januszak, Cristina Koorie |
| 2018 | A Career in Organized Anarchy: Building Interpersonal Relationships in Higher Education. | Matthew House |
| 2018 | Challenges of the Change of Decentralized Support Structures in Combination with Digitization Processes in the Student Life Cycle. RWTHonline the New Campus Management System of RWTH Aachen University. | Sarah Grzemski, Bernd Decker |
| 2018 | Small Carrots, No Sticks: Engaging Campus Business Partners in the Design and Deployment of New Enterprise Services in a Decentralized Campus Environment. | Jason S. Glenn, Kenneth L. Rose |
| 2018 | ITS Advanced Support Team: Swiss Army Knife or Ticket Dumpster? | Kathryn Fletcher |
| 2018 | A Short History of Human Computer Interaction: A People-Centred Perspective. | Geraldine Fitzpatrick |
| 2018 | How to Survive a Learning Management System (LMS) Implementation?: A Stakeholder Analysis Approach. | Ajayi Ekuase-Anwansedo, Susannah F. Craig, Jose Noguera |
| 2018 | Evolution of a Tech Desk: Providing better Services thru Upgraded Applications. | Melissa Doernte |
| 2018 | From a SharePoint-Based E-Learning System to Moodle. | Bernd Decker, Marius Politze, Sarah Grzemski |
| 2018 | Collaborating with Digital Natives on Digital Citizenship. | Casey Davis |
| 2018 | Found in Translation: Lean Lessons from Manufacturing and Healthcare. | Rebekah Cowin |
| 2018 | Trading Places: An Exchange Of (Human) Resources. | R. Kevin Chapman, Eric Handler |
| 2018 | DIY Tech + Engaged Student Workers = Low Cost Proof of Concept. | Miranda Carney-Morris |