| 2018 | Making a Smart Decision. | Lisa Brown |
| 2018 | Revitalizing Student Worker Training: Using Office 365 to Train and Manage Your Student Workforce. | Paul Belvin |
| 2018 | What Cats Can Teach Us About Excellent Customer Service. | Julio G. Appling, Miranda Carney-Morris, Elizabeth Anne Young |
| 2018 | An ITSM For A New Era: Leaving A Self-Supported Internal Legacy System For A Brighter Future In The Cloud(s). | John Anderson, Robert Bishop |
| 2018 | Experience of our Video Conference System mixing with WebEx and Polycom STB. | Tsuyoshi Akiyama, Hideo Masuda, Hiromi Yamaoka |
| 2017 | Conquering Student Printing. | Brian Yulke |
| 2017 | Monitoring Servers, With a Little Help from my Bots. | Takashi Yamanoue |
| 2017 | Calling Up IT Prospects. | Angel C. Williams |
| 2017 | The Student Levels Project. | Kelly Wainwright, Steve McCurry |
| 2017 | Producing Video Clips for Information Ethics and Security in Higher Education. | Tomohito Wada, Izumi Fuse, Shigeto Okabe, Tatsumi Takeo, Hiroshi Ueda, Tetsutaro Uehara, Michio Nakanishi, Takahiro Tagawa, Ikuya Murata |
| 2017 | Giving More Effective Feedback. | Ella Tschopik |
| 2017 | Fostering Independence: Project Work for Student Technicians. | Kendra Strode |
| 2017 | Leveraging the 24x7 Operations Center to Extend Help Desk Service Hours. | William Stirling, Terrie Schrudder |
| 2017 | A Touchless Gestural System for Extended Information Access Within a Campus. | Salvatore Sorce, Vito Gentile, Cristina Enea, Antonio Gentile, Alessio Malizia, Fabrizio Milazzo |
| 2017 | Beyond Geek Speak: Dedicated Communications Expert is Critical to a Successful Campus IT Shop. | Vicki L. Smith |
| 2017 | Increasing Security by Focusing on Endpoints. | Beth Rugg, Brandon DeLeeuw |
| 2017 | Intentional Transparency: How to Develop One Service Catalog for All IT Services. | Elizabeth Rugg |
| 2017 | Trying it Out with College Library: The Role of Beta-testing and the Pilot Process in Establishing Successful Services. | Jeremiah Ray, Crague Cook |
| 2017 | From eLearning to eScience: Building a Service Oriented Architecture to Support Research. | Marius Politze, Thomas Eifert |
| 2017 | Client Driven Change Management. | Juliana Perry, Melissa Cresswell |
| 2017 | The Power of PowerShell: Examples of how PowerShell Scripts can Supplement a Patch Management System to Solve Unusual Problems. | Timothy Palumbo |
| 2017 | Management of Carrying PC Terminals and Initialization of User Directory by Shifts for Students. | Masayuki Mori, Hideo Masuda, Takayuki Nagai |
| 2017 | First Year's Efforts and Operational Results of BYOD Action in TUAT with New Style Virtual Computer Classroom. | Kazuhiro Mishima, Takeshi Sakurada, Yoshikazu Kawamura, Yoichi Hagiwara |
| 2017 | Our Experience with Introducing Microsoft Office 365 in Kyushu University. | Yoshiaki Kasahara, Takao Shimayoshi, Masahiro Obana, Naomi Fujimura |
| 2017 | Understaffed?: A Case Study in Empowering a User Community to Get a Large Project Done. | Amanda Johnson, Brennan Atchison |