| 2017 | Building an In-house Leadership and Management Development Program. | Deyu Hu |
| 2017 | Maintaining Effective Collaboration: Supporting a Shared Library System Across 39 Academic Institutions. | Ray Laura Henry |
| 2017 | Ready, Set, GOOGLE! | Phedra Henninger |
| 2017 | Games: Facilitating Communications Training (and Fun). | Eric Handler |
| 2017 | You Know You Want to Read This: Communicating Effectively in Tech Support. | Robert H. Guissanie Jr. |
| 2017 | Is Imaging Down?: Developing and Supporting a Large Scale Laptop Checkout Program. | Sean Griffin, Alex Davis |
| 2017 | New Educational ICT Environment with Cloud in Kyushu University. | Naomi Fujimura, Satoshi Hashikura |
| 2017 | Connecting Students to Life Beyond the Campus Walls: How I Developed a Training Program to Prepare Students for Life in the. | Robert G. Fricke |
| 2017 | Jetstream: A Cloud System Enabling Learning in Higher Education Communities. | Jeremy Fischer, David Y. Hancock, John Michael Lowe, George W. Turner, Winona Snapp-Childs, Craig A. Stewart |
| 2017 | Transitioning from Blackboard to Moodle amidst Natural Disaster: Faculty and Students Perceptions. | Ajayi Ekuase-Anwansedo, Jose Noguera, Brandon Dumas |
| 2017 | Taking the Guesswork Out of Lab Management. | Kenneth Drake-Sargent, Michael Hyde, Dustin Jones, Brandon Bybee |
| 2017 | The Help Center of the New American University, it's IT and Beyond. | Eric Dover, Deborah Whitten |
| 2017 | What's Your Story? | Casey Davis |
| 2017 | A Leadership Framework. | Adam Buchwald, Kelly Wainwright |
| 2017 | Developing a Help Desk Board Game. | Casey Babcock |
| 2017 | Delivering Tomorrow's Workspace: Reimagining Application and Desktop Delivery Strategies. | Muhammed Naazer Ashraf |
| 2017 | Scratching the Surface of Windows Server 2016 and System Center Configuration Manager Current Branch. | Muhammed Naazer Ashraf |
| 2017 | Creating, Implementing, and Maintaining Successful Classroom Design. | John Anderson, Adrian Peterson, Robert Bishop |
| 2017 | Augmented and Virtual Reality: Discovering Their Uses in Natural Science Classrooms and Beyond. | Austun Ables |
| 2016 | Enhancing Campus Cyber Security through a Class with Combination of Computer Ethics Videos and Logical Thinking. | Takashi Yamanoue, Noboru Nakamichi, Kunihiko Kaneko |
| 2016 | VDI: Third Times a Charm When Comes to Digital Signage. | Chris Wiesemann |
| 2016 | Monitoring and Analyzing Wi-Fi Availability and Performance on a University Campus Using Recycled Cell Phones to Aid Students in Selecting Study Areas. | Shamar Akio Ward, Mechelle Gittens |
| 2016 | Adventures in Starting a Service Desk. | Kelly Wainwright, Caitlin Power |
| 2016 | Toppling the Monolith: How SUNY Geneseo Ended the Use of Monolithic Images on Macs. | Nikolas Varrone |
| 2016 | Challenges of Deploying PKI based Client Digital Certification. | Satoshi Uda, Mikifumi Shikida |