| 2013 | You can't do it all!: using student leaders to manage the team. | Karen McRitchie |
| 2013 | Mixing and matching usage data: techniques for mining varied activity data sources. | Owen G. McGrath |
| 2013 | Leverage your Mac to support multiple OS environments. | Thomas J. Mattauch, Kendall Wylie |
| 2013 | Innovate through crowd sourcing. | Thomas J. Mattauch |
| 2013 | High-speed network infrastructure between KIT's campuses for computer system redundancy. | Hideo Masuda, Kazuyoshi Murata, Yu Shibuya, Yasuaki Kuroe |
| 2013 | ECCS2012 makes PCs and printers in computer labs accessible from off-campus environment. | Kazutaka Maruyama, Takayuki Sekiya |
| 2013 | Office 365: tips to avoid turbulence while moving faculty and staff to the cloud. | Beth Goelzer Lyons, Tom Parker |
| 2013 | Facebook: how we lost control and found empowerment. | Cate Lyon, Robert G. Fricke |
| 2013 | Parallel reporting: the future of support. | Gursimran S. Koonjul, Kimberly A. Hennessey |
| 2013 | The path to Google: selling ice to eskimos. | Christopher H. King |
| 2013 | The dirty Hungarian phrasebook of tech support. | Christopher H. King |
| 2013 | Gulliver's toss: Google's chronic big load to university mail server and its sudden resolution. | Yoshiaki Kasahara, Eisuke Ito, Naomi Fujimura |
| 2013 | Personality inventories and cognitive frames: understanding the balance in managing and leading IT organizations. | Kenneth Janz, Robin Honken |
| 2013 | Implementation and operation of the Kyushu university authentication system. | Eisuke Ito, Yoshiaki Kasahara, Naomi Fujimura |
| 2013 | Strategification; synergizing efficiencies; and meetingitis: what your bosses really do. | Robert Howard |
| 2013 | Sustainable automated software deployment practices. | Dan R. Herrick, John B. Tyndall |
| 2013 | Migrating from novell to active directory. | Jody Gardei, Ashley Barrigar, Scott Claerhout |
| 2013 | Bring your own computers project in Kyushu university. | Naomi Fujimura |
| 2013 | The art of productive meetings. | Laurie Fox, Lucas Friedrichsen, Mo Nishiyama |
| 2013 | Social media: multiple channels to capture multiple audiences. | Katherine L. Derby |
| 2013 | We have the technology: rebuilding a department from the ground up. | Allan Chen, Omar Ali |
| 2013 | Make the SIGUCCS experience last: become a local chapter. | Lisa Brown, Mat Felthousen |
| 2013 | Energy overhead of the graphical user interface in server operating systems. | Heather Brotherton, J. Eric Dietz, John McGrory, Fredrick Mtenzi |
| 2013 | App development in user services: oxymoron or incubator? | Lisa C. Barnett, Darin Phelps, Brian Yulke |
| 2013 | Creating your MasterMind: personal and professional development through mastermind groups. | Benjamin N. Arnold, Lucas Friedrichsen, Mo Nishiyama |