| 2013 | Slaying the desktop management dragon with configuration manager 2012. | Benjamin N. Arnold |
| 2012 | Capturing malicious bots using a beneficial bot and wiki. | Takashi Yamanoue, Kentaro Oda, Koichi Shimozono |
| 2012 | An introduction to the special interest group on internet and operation technology (SIG-IOT) of information processing society of Japan. | Takashi Yamanoue, Naomi Fujimura, Hideo Masuda, Motonori Nakamura |
| 2012 | The USC school of social work faculty technology workshop. | Terris B. Wolff |
| 2012 | transitioning to universal print queue and remote campus distribution of printing and copying services. | Leonard Mark Williams, Roxann Koch |
| 2012 | A case study of a phased approach methodology for application development and implementation. | Meri Williams, Robert Jackson |
| 2012 | Self-service portal solves the forgotten password dilemma. | Christopher Wiggins |
| 2012 | Student hiring: why not make it an event? | Ashley Weese |
| 2012 | Customer service 101: a refresher for us all. | Kelly Wainwright |
| 2012 | Putting iPads in the hands of faculty. | Kelly Wainwright |
| 2012 | A little "more" conversation and practice: training student technology trainers. | Christine L. Vucinich |
| 2012 | Why virtual desktop at CCRI?: finding sustainability for desktop support. | Stephen A. Vieira |
| 2012 | Building an effective software deployment process. | John B. Tyndall |
| 2012 | Blending military chain of command with the typical it support model to support the largest dormitory in the world. | David M. Tyler |
| 2012 | The science of computer allocations. | Jean Tagliamonte, Jean Y. Ross |
| 2012 | Partnership between center for online learning (COL) and office of information technology: user support services (OIT-USS). | Jahed Sukhun, Mark Terui |
| 2012 | An evaluation of private cloud system for desktop environments. | Mikifumi Shikida, Kanae Miyashita, Mototsugu Ueno, Satoshi Uda |
| 2012 | ULearn more: transitioning to a learning management system for staff at American University. | Jacqueline Palumbo, Matteo Becchi, Sheila Way |
| 2012 | Operational experiences from the viewpoint of university IT system administrators in the metropolitan area on east Japan great earthquake. | Kohichi Ogawa, Noriaki Yoshiura |
| 2012 | Every day is like survival: here, there and everywhere. | Mo Nishiyama, Lucas Friedrichsen |
| 2012 | A video support model for liberal arts colleges. | Trevor M. Murphy |
| 2012 | Yes you can: offer a comprehensive set of technologies to enhance teaching and learning. | Apurva Mehta |
| 2012 | Shakin' up your management style. | Karen J. McRitchie |
| 2012 | What is it with these kids?: a generational insight into student workers and customers. | Sean McLane |
| 2012 | Building a call center in 2 days: how a world class support center responds to crisis. | Thomas J. Mattauch, Rami Hatoum, Hannah W. Pettit |