| 2012 | Helping student employees become members of your organization. | Wesley R. Marks |
| 2012 | Google apps for education: Valparaiso University's migration experience. | Rebecca Klein, Richard Orelup, Matthew Smith |
| 2012 | Shaking up traditional training with lynda.com. | Rebecca Klein, Courtney Bentley, Kathryn Fletcher, Chad Fust, Carol Rhodes, Cynthia Sanders, Karen Sirman, Elizabeth Wagnon |
| 2012 | Logos: the power of the word in IT support. | Christopher H. King |
| 2012 | The illusion of one hundred percent uptime. | Jeremy Kim, Jim Denk |
| 2012 | Continuous change: a help desk motto. | Darren J. Kearney, Joyce Davidson |
| 2012 | Practical uses of cloud computing services in a Japanese university of the arts against aftermath of the 2011 Tohoku earthquake. | Hiroki Kashiwazaki |
| 2012 | Building collaborative technology learning environments. | Kenneth Janz, Ken Graetz, Chad Kjorlien |
| 2012 | Ink, paper, scissors: experiments in cutting campus printing costs. | Malinda Lingwall Husk |
| 2012 | Building a sustainable mobile device strategy to meet the needs of various stakeholder groups. | Robin Honken, Kenneth Janz, Zach Boudreau, John Yearous |
| 2012 | Effective zero-cost help desk software. | Dan R. Herrick, Lisa Metz, Andrew Crane |
| 2012 | Food and drink in computer labs: why not? | Dan R. Herrick |
| 2012 | Implementing an online registration process for the IT short course training program. | Kathy Garramone |
| 2012 | Introduction and experience with the primary mail services based on their names for students. | Naomi Fujimura, Tadatsugu Togawa, Yoshiaki Kasahara, Eisuke Ito |
| 2012 | Fine tuning online faculty development workshops. | Kathryn Fletcher |
| 2012 | Reducing costs, improving service, and extending the life of computers with solid-state drives. | Mat Felthousen |
| 2012 | Evaluating IT service quality using SERVQUAL. | Janice G. El-Bayoumi |
| 2012 | Extending the centralized helpdesk functionality to improve decentralized support. | Rachael Cottam, Jeff Goff, Peter Nguyen |
| 2012 | Getting the most out of your help desk software. | Miranda Carney-Morris, Elizabeth Anne Young |
| 2012 | Making the SIGUCCS experience last year-long; how a regional conference became a local chapter. | Lisa Brown, Mat Felthousen |
| 2012 | Crafting great user experiences. | Nic Bertino, Andrew Corrales, Allan Chen |
| 2012 | Modern version control: creating an efficient development ecosystem. | Nic Bertino |
| 2012 | We're going Google!: making the most of marketing. | Julio G. Appling |
| 2012 | Security challenges in IT infrastructure for cybersecurity curriculum support. | Vijay Anand |
| 2012 | Creating a repeatable framework for campus communication. | Blake Adams, Kathy Kral |