| 2011 | Unifying the ITS department through ticketing. | Mark J. Zocher, Loraine Graves |
| 2011 | Information and communication technology infrastructure and management for collaboration with regional universities and colleges. | Takashi Yamanoue, Robert J. Fouser, Tomohito Wada, Masayasu Hidaka, Yusei Suzuki, Masaharu Terada, Akira Takenoshita, Yutoku Beppu, Yoko Nedachi, Koji Yukawa, Holmes Rodriguez, Katsuyuki Suenaga, Yuichi Yamanaka, Toshihiko Okamura, Anne Elizabeth Brasier, Hiroyuki Seto, Kazuhide Dogome, Takeshi Yamada, Noritaka Oto, Masakazu Ito, Munetomo Nedachi |
| 2011 | Ubiquitous computing. | Matthew T. West |
| 2011 | What's growing on your keyboards? | Jason Wagner |
| 2011 | The windows 7 build key: redesigning and automating image deployment. | John B. Tyndall |
| 2011 | The cultivation of a help desk dashboard. | Shereese Thomas, Adam Perkins |
| 2011 | Leading from the middle. | Melisa Tanger-Brown |
| 2011 | UR mobile: there's an app for that! | Melisa Tanger-Brown |
| 2011 | The circle of internal communication. | Jean Tagliamonte, Chad Fust |
| 2011 | Enriching scholarship: sustaining effective campus collaborations. | Laurie A. Sutch |
| 2011 | A space just for YOU: specialized learning centers. | Laurie A. Sutch |
| 2011 | Physical security and data projectors. | Nason Simpson |
| 2011 | Enhanced student technology support with cross-platform mobile apps. | Bobby Siegfried |
| 2011 | Charting a new course from blackboard to sakai. | Beth M. Rugg |
| 2011 | Student employees: hire 'em, mold 'em, keep 'em will be a part of our management track. | Dana Peiffer, Benjamin N. Arnold |
| 2011 | Read, write, and present for ACM SIGUCCS conferences. | Trevor M. Murphy |
| 2011 | Investigating and implementing mobility. | Fred Morris, Chris Higgins |
| 2011 | Superstar student staff teams. | Karen McRitchie |
| 2011 | Visualizing user activity in open e-learning contexts: challenges and techniques for operational management. | Owen G. McGrath |
| 2011 | Homework and hangovers: the joys of empowering a student staff. | Thomas J. Mattauch, Hannah W. Pettit |
| 2011 | Revitalize and re-brand your IT image. | Thomas J. Mattauch, Hannah W. Pettit |
| 2011 | Moodle integration of an automated account enabling system and a user status collection system. | Hideo Masuda, Kazuyoshi Murata, Yuki Shirakawa, Yu Shibuya, Yasuaki Kuroe |
| 2011 | Divide & conquer. | Kathy Lyons, Ryan Thomas Sharpe |
| 2011 | Orchestrating an institution-wide transition to google calendar. | Stephen G. Lewis, Stacey E. Kimmel-Smith |
| 2011 | The mission: delivering technology information to those who need it most. | Jace Laakso |