| 2011 | IT collaboration across institutions. | Russell Mark Koan |
| 2011 | CourseCast: a new angle on course capture technology. | William C. Klein |
| 2011 | Raising the bar: cell phones the GGC way. | Susan M. Kerr |
| 2011 | Leveraging both quantitative and qualitative data sources to improve IT help desk support services. | Kenneth Janz, Dean Feller |
| 2011 | User state migration tool: migrating to windows 7 with ease and efficiency. | Nicholas Jannini, Bryce Harper |
| 2011 | Utilizing educational lean to enhance the information technology project intake process. | Robin Honken, Kenneth Janz |
| 2011 | Sun ray self-help guide. | Dan R. Herrick |
| 2011 | This isn't your father's computer lab: computer labs redefined. | Dan R. Herrick |
| 2011 | Successful implementation of an active learning laboratory in computer science. | Hossein Hakimzadeh, Raman Adaikkalavan, Robert Batzinger |
| 2011 | UMConnect one year later: promoting live@edu services. | Kathy Garramone |
| 2011 | A comparison of the usage and experience of a file sharing system with different operation policies. | Naomi Fujimura, Zen-ichi Hirayama |
| 2011 | Can you hear me now?: communicating to the campus community. | Laurie J. Fox, Andy Camidge, Kirk M. Anne |
| 2011 | Which web solution is best for you?: a decision tree. | Debbie Durant |
| 2011 | Maintaining creative integrity while implementing successful university branding. | Christopher Donald |
| 2011 | Managing iOS mobile devices. | Kristen Dietiker |
| 2011 | Windows 7: trials and tribulations. | David Christopher Dean |
| 2011 | Bringing students and faculty together through mobile devices. | Allison Czapracki, Cyd Burrows |
| 2011 | The mission: teaming with microsoft and adobe for licensing. | Michael Cooper |
| 2011 | InnovatEDU a collaboration to reduce higher ed security risk. | George F. Claffey Jr., Harry J. Regan |
| 2011 | Developing service assessment metrics. | Nik Chaphalkar, Brian Stawowy, Sara Freidbank, Javier Fernndez, Amlan Mukherjee |
| 2011 | We've been over this before!: tracking the lifecycles of scheduled events. | Nathan Carpenter, Ryan Christopher Tucker |
| 2011 | The awkward hallway: getting inside an applicant's head. | Nathan Carpenter, Ryan Christopher Tucker |
| 2011 | Team mission: solutions for managing software. | Gordana Brouilette, Cynthia Dooling, Cheryl Stahler, Cindy Stewart, Janice K. Tulloss |
| 2011 | Trusted computing architectures for a mobile IT infrastructure. | Vijay Anand, Jafar Saniie, Erdal Oruklu |
| 2010 | A wider web, a wider world. | Ethan Zuckerman |