| 2008 | Breaking through the beaver dam: guiding your customers and staff through a major restructure. | Christian J. Sinnett, Dave Nevin, Mary A. Brock, Lucas E. Turpin, Tammy Barr |
| 2008 | Cyberinfrastructure resources for U.S. Scholarship: the TeraGrid. | Stephen C. Simms, Craig A. Stewart, D. Scott McCaulay |
| 2008 | (Wiki + ResTechs) = (fresh documentation + organic knowledge management + training materials + good, cheap technical writers). | Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts, Carolynne White |
| 2008 | From help desk and resnet to "Best Service Center in Town". | Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts, Carolynne White |
| 2008 | REPLAY: an integrated and open solution to produce, handle, and distributeaudio-visual (lecture) recordings. | Olaf A. Schulte, Tobias Wunden, Armin Brunner |
| 2008 | Coming down the e-mail mountain, blazing a trail to gmail. | Cynthia A. Sanders |
| 2008 | Managing Mac labs with radmind. | Ben Salzberg |
| 2008 | It seemed like a good idea at the time: what we have learned from implementing a student employee rewards system. | Mary Ryan, Kristi Evans |
| 2008 | Blazing a trail to find the right button, or, how to use a podium. | John V. Roberts |
| 2008 | Blaze a new trail to success with emotional intelligence. | Kelly D. Quinn-Hughes, Deborah J. Fisher, Cindy Dooling |
| 2008 | Using a training survey to move mountains and blaze trails. | Kathy Pribbenow |
| 2008 | Rethink, restructure, redesign: new approaches to workshop content. | Kathy Pribbenow |
| 2008 | Using BitTorrent to distribute virtual machine images for classes. | Chris M. O'Donnell |
| 2008 | Voice for all: adopting content management in frontline technical support. | Jim Myers, Larry French |
| 2008 | Success and failure of audience response systems in the classroom. | Trevor M. Murphy |
| 2008 | The academic computers for TERPS (ACT) program at the University of Maryland College Park. | Fred Morris, Barbara Bullock, William Byrne |
| 2008 | Do you want to leave a trail or make a path? | Stacey B. Morales |
| 2008 | The road less traveled: collaborative performance reviews. | Karen J. McRitchie |
| 2008 | Creating pathways to develop student professionalism: a new direction. | Jennifer McIntosh-Elkins, Rebecca Klein |
| 2008 | Insights and surprises from usage patterns: some benefits of data mining in academic online systems. | Owen G. McGrath |
| 2008 | Creating an IT orientation video for new students at Indiana University. | Laura A. McCain, Karen L. Miller |
| 2008 | An integrated moodle system using VM technology to achive higher availability and lower TCO. | Hideo Masuda, Kazuyoshi Murata, Seigo Yasutome, Yu Shibuya, Michio Nakanishi |
| 2008 | Considerations in a dual boot strategy: a paper and technical presentation for the ACM SIGUCCS 2008 fall conference. | Karl J. Kuehn |
| 2008 | Pursuing the peak of excellence: Wiki as a knowledge base. | Rebecca Klein, Matthew Smith |
| 2008 | Same campus, different worlds. | Christopher H. King |