| 2009 | Using teams to build a campus communications portal. | Deborah J. Fisher |
| 2009 | The A.R.T. of content management training. | Gail Farally-Semerad, Geroge Thompson |
| 2009 | Proudly ITS: documenting the history of ITS @ UNB. | Janice G. El-Bayoumi, Lorraine M. Nolan |
| 2009 | Collaborating outsourcing of the IT help desk. | Cindy Dooling, Shahra Meshkaty |
| 2009 | We use technology, but do we use technology?: using existing technologies to communicate, collaborate, and provide support. | Jonathan Dixon, Ryan Christopher Tucker |
| 2009 | Deploying PGP whole disk encryption in Mac OS X. | Kristen Dietiker |
| 2009 | Information security training: what will you communicate? | Michael H. Cooper |
| 2009 | If we build it will you come? | Yvonne Clark, Peggy Shuffstall |
| 2009 | Winning all around, providing a help desk service point at the learning commons. | Scott Chamberlain |
| 2009 | Student staff: a village philosophy. | Lisa Caughron |
| 2009 | You want us to support WHAT?!? negotiation, delivery and cultivation: the gateway to excellent service deployment. | Nathan Carpenter, Ryan Tucker |
| 2009 | SuperGeek: trying to change the way we interact with client contact. | Sarah Carman |
| 2009 | Personality-aware interfaces for learning applications. | Nicholas Caporusso |
| 2009 | Protecting intellectual property and sensitive information in academic campuses from trusted insiders: leveraging active directory. | Dattatraya S. Bhilare, Ashwini K. Ramani, Sanjay K. Tanwani |
| 2009 | How to conduct a needs assessment study on training and documentation. | Sharon M. Beltaine |
| 2008 | Blazing a new IT project management career. | Kristi Ziehl, Dave Pecora |
| 2008 | The Proctoring Center: Software and Hardware Needs for the Disabled Student. | Patricia Wyatt |
| 2008 | Kickin' it old school!: dealing with legacy applications. | Danny Wong |
| 2008 | Permeating innovative technologies throughout the institution. | Michael White |
| 2008 | eDesktop. | Michael White |
| 2008 | Moving mountains in Motown: trailblazing technology at the Wayne State University PC clinic. | Stephen Wassef |
| 2008 | Rediscovering professional development: realizing your staff's unique potential. | Heidi C. Wasem |
| 2008 | Trail mix: the nuts (and bolts) of student employee management. | Fran Versace, Cheryl Williams, Bette Martin, Berthenia Coltrane |
| 2008 | Strategic guidance: blazing a path to student employee excellence in leadership. | Tabatha Verbick, Scott Shields, Kim Todd |
| 2008 | Creating a home grown information kiosk and display system on the cheap. | Charles J. Steel, Andrew M. Connell |