| 2004 | Technology: illegal, immoral, or fattening? | Allan Jones |
| 2004 | How long can we keep doing more with less? | Christopher Jones |
| 2004 | IT strategic planning by a college within a university. | Robert A. Jefferis, Joseph T. Mansour |
| 2004 | Organizationally supporting innovation in technology-enhanced instruction and research. | Kenneth Janz, Susan Owen |
| 2004 | Let's get sTARTed!: creating an online technology orientation. | Meredith Irvin, R. Mark Koan |
| 2004 | Timeline to efficiency. | Tammy Hohlt, Kristina A. Cunningham |
| 2004 | Interactive online journaling: a campus-wide implementation of blogging software. | Christopher J. Higgins, Lenita Reeves, Eric Byrd |
| 2004 | Dancing with the devil: faculty assessment process transformed with web technology. | Luis O. Hernndez, Karen Wetherby, Mahmoud Pegah |
| 2004 | Project juggling: the evolution of a process. | Joy Hathaway |
| 2004 | Invert your training program: revisited. | Scott Harrigan |
| 2004 | OS X: here we go again. | Scott E. Hanselman, Luis O. Hernndez, Divyangi Anchan, Mahmoud Pegah |
| 2004 | The challenges and successes of implementing an enterprise patch management solution. | Thomas A. Gerace, Jean Mouton |
| 2004 | Bringing laptops to class: the front lines of curricular computing. | Brian Gardner |
| 2004 | Getting rid of registration at the LSE. | Katherine Forbes-Pitt |
| 2004 | Providing effective ICT services using open source technologies: University of the Philippines experience. | Rommel P. Feria |
| 2004 | Outsource this!: broaden support and reduce staff burnout. | Joelle Faulks |
| 2004 | It's eleven o'clock: do you know where your identity is? | Elizabeth A. Evans, Carolyn M. Kotlas, Donna W. Bailey, Abe Crystal, Terri Buckner |
| 2004 | The front line battle against P2P. | Douglas E. Ennis, Divyangi Anchan, Mahmoud Pegah |
| 2004 | Information busters: communicating with your campus community. | David Dunn |
| 2004 | Mastering IT change management step two: moving from ignorant anarchy to informed anarchy. | Ken Dietel |
| 2004 | The comprehensive IT help desk: a single point-of-contact for the university community. | Regina Davis, Sylvia Maxwell |
| 2004 | Paper copy to online: the push to get employees into the 21st century. | Kristina A. Cunningham, Tammy Hohlt |
| 2004 | Reenvisioning training: new partnerships and focus. | Teresa Crafton, Kenneth Janz |
| 2004 | Beyond the technology. | Frank W. Connolly, Daryl L. Nardick |
| 2004 | An open source print management system that works. | Louis W. Canaiy, Mark R. Ritschard |