| 2004 | Leadership essentials: racilitation skills for improving group effectiveness. | Don Paulsen |
| 2004 | Encouraging and assisting faculty incorporation of innovative classroom technologies. | Donna Patterson |
| 2004 | Building a university IT community: strength through collaboration and partnerships. | Sarah H. Noell, Laura Grady |
| 2004 | Creating a new channel for campus communication. | Mark Allen Nakamura |
| 2004 | Research based methods for using powerpoint, animation, and video for instruction. | Trevor M. Murphy |
| 2004 | Stuck in nerdville: implementing a laptop checkout program via information commons. | Amanda Moos, Chad Talbert |
| 2004 | Communities of practice: dare to share the knowledge. | Debbie Mojta |
| 2004 | Increasing student employee morale and retention by developing advanced employment opportunities: a Penn State perspective. | Henry Moeller, Christine L. Vucinich |
| 2004 | Soothing the many-headed beast: improving the rendering process in the world of 3D animation. | Karissa Miller, David Przybyla, Mahmoud Pegah |
| 2004 | OS X: a ten-step program. | Crystal R. Miller, Henry R. Bent |
| 2004 | Managing faculty support: expectations and change in the classroom. | Shahra Meshkaty, Jack W. Pope |
| 2004 | Building a technology classroom: lessons learned at a small liberal arts college. | Alla Meleshevich, Jodi Millin |
| 2004 | Sleeping with their eyes open: a guide to student staff training. | Karen J. McRitchie |
| 2004 | "You are the key to security": establishing a successful security awareness program. | Carrie McCoy, Rebecca Thurmond Fowler |
| 2004 | Implementing high-performance grid computing in student computer labs. | Mark McCallister, Michael Kutyna, Daniel B. Delgado |
| 2004 | The cost of non-compliance: when policies fail. | Elinor M. Madigan, Corey Petrulich, Kelly Motuk |
| 2004 | Mac OS X tips and tricks in a lab environment. | John D. Lowe |
| 2004 | UW-Madison student leadership project. | Jack Lepak, Dan Metzger, Bryan Reagan |
| 2004 | The successes of centralization "merger of support services". | Claire C. Lassalle, Robyn C. Richard |
| 2004 | eXtreme deployment: distributing and configuring 450 student laptops in five hours. | E. Axel Larsson, Russell Sprague |
| 2004 | Deploying and taming the wireless beast. | Justin Landry, Robyn C. Richard |
| 2004 | Viruses, updates, and security: making the campus aware. | Nancy P. Kutner |
| 2004 | Students as service champions: a success story. | April Krukowski, Mark Reynolds |
| 2004 | From yellow stickies to the world-wide web: the evolution of problem tracking at the University of Houston. | Julia Kosatka, Anita Bhakta |
| 2004 | Residential student support. | Paul A. Juliano |