| 2002 | Implementation & evolution of a course management system. | Craig M. Kapp |
| 2002 | ISSies to experts: training students as technical support staff for departments. | Sarah Kanning |
| 2002 | Making IT happen - at Indiana University. | Diane Louise Jung, Charles Rondot |
| 2002 | Should you upgrade to Mac OS X in your computing labs? | Christopher Jones |
| 2002 | Student technology fellows program: teaching teachers the technology. | Allan R. Jones |
| 2002 | Own your own color print shop for fun and (a small) profit. | Christopher Jones |
| 2002 | Charting the course: assessing technology skills to steer the technology training program. | Lisa Johnson |
| 2002 | Smart classrooms: doing it cheaply, doing it quickly. | Mike Honeycutt |
| 2002 | Electronic delivery of software: implementation of a robust, effective solution. | Brian K. Hart |
| 2002 | Invert your training program: have applicants train themselves before you hire. | Scott Harrigan |
| 2002 | Reducing printing in public computing sites. | Cindy Guerrazzi, Carol Jarom |
| 2002 | Why to market IT services and how to do it. | Susan Grajek, Patrick Lynch, Laurie Cagnetta |
| 2002 | Telecom and IT: moving toward unified support. | Susan Grajek, Gunther Dannheim, Jeffrey Euben, Joseph Paolillo, David Stagg |
| 2002 | Authenticating public access networking. | Joseph W. Graham II |
| 2002 | Constructing a student data warehouse. | Joseph W. Graham II |
| 2002 | Navigating new waters: a proposal for dealing with emerging technology. | William Goveia, Carol Rhodes |
| 2002 | Instituting an institute: go for it! | Michael Giordano, Laurel Warren Trufant |
| 2002 | LSE for you: secure interaction with personalised information for students and staff delivered via the world wide web. | Katherine Forbes-Pitt |
| 2002 | Full-time staff boldly go where no part-time student has gone before. | Teresa Fernandez, Sean Stockburger |
| 2002 | The call tracking system. | Gary Doucette, Ginger LeBlanc |
| 2002 | Integrating educational technology with a limited support staff. | Melissa Diers, Joe Ziskovsky |
| 2002 | Discovering a new world of lab management. | Scott Delaney, Rachel Daigle, Toni Sparks |
| 2002 | Charting a knowledge base solution: empowering student-employees and delivering expert answers. | Kevin Davis |
| 2002 | Using PC-Rdist's layers and packages to maintain labs. | Nicholas Dahlman |
| 2002 | Reinventing support services: transcending the centralized-decentralized support model debate. | Kathleen Cummings |