| 2002 | Transforming a help desk from average to excellent. | Alison Cruess |
| 2002 | Redesigning a large and complex website: how to begin, and a method for success. | Elaine Chou |
| 2002 | What kind of support to they need?: an instructional designer's experience in faculty and student support for online courses. | Grace L. Chiang |
| 2002 | Facing budgetary shortfalls?: ways to keep IT staffing, while saving important monies for critical use. | Quentin Calder |
| 2002 | Wired for wireless: extending your network and expanding your reach. | Nathan L. Shane Byrer, Renee M. Jackson |
| 2002 | The way we were: twenty-five years of end user computing support in higher education. | John E. Bucher |
| 2002 | Centralizing information technology in a distributed system (again?). | Wayne Brown |
| 2002 | Benefits and strategies of implementing educational software site licenses. | Gordana Brouilette, Cindy Stewart |
| 2002 | Has your help desk graduated yet? | Dianne Brotherson |
| 2002 | One user, one password: integrating unix accounts and active directory. | David J. Blezard, Jerry Marceau |
| 2002 | From dated to dynamic: a campus newsletter unfolds as a web service. | Kevin W. Bishop, Arlen Johnson, Deb Wentorf |
| 2002 | A model of successful collaboration and integration of help desk/computer training services and resources. | Sue R. Bauer, Cindy Grether |
| 2002 | How to grow a training program on a shoestring. | Leslie Barden |
| 2002 | Securing a wireless network. | Jon Allen, Jeff Wilson |
| 2001 | Creating the Standard Desktop Environment in a Non-Standard World. | Catherine Yang |
| 2001 | Supporting a campus portal. | William P. Wilson |
| 2001 | Tools to help you survive your success. | Jen Whiting, Peter Everett |
| 2001 | Surviving your success. | Jen Whiting, Peter Everett |
| 2001 | Faculty technology: when is custom programming a reasonable solution? | Jeff Whisler |
| 2001 | Printed pages vs. web pages: the documentation dilemma. | Deb Wentorf |
| 2001 | Java and reports, some solutions for the past, present and future. | Carlos Alonso Vega |
| 2001 | Computer based testing: the ball state experience. | Yasemin Tunc, Marchal Armstead |
| 2001 | You can't build a bridge without a solid foundation: training, support, documentation and communication - the right foundation. | Kathleen Cummings Topalian |
| 2001 | Ethics education in the microchip millennium. | Kim Todd, Tabatha Verbick, Merlin Miller |
| 2001 | Policies for the digital age campus. | Kim Todd, Tabatha Verbick, Merlin Miller |