| 2001 | Academic and administrative computing: what's the difference? | Andrew Stutzman, Craig M. Kapp |
| 2001 | High performance computing: delivering valuable and valued services at colleges and universities. | Craig A. Stewart, Christopher S. Peebles, Mary Papakhian, John V. Samuel, David Hart, Stephen C. Simms |
| 2001 | Little guys make a big splash: PDA projects at Virginia Commonwealth University. | Kay Sommers, Jane Hesler, Jim Bostick |
| 2001 | Bridging the service gap with student employees: curse or blessing? | Carol Currie Sobczak, Jerilyn Prescott, Karen J. McRitchie |
| 2001 | Strategies for supporting the 'human processes' in team-based instructional development projects. | Carol L. Smith |
| 2001 | Creating usable simplicity in a text-based "quick help" website. | Brian Sierkowski, Carol Rhodes, William Goveia |
| 2001 | Barbarians at the gateway, defeating viruses in EDU. | Paul Schmehl |
| 2001 | The changing role of online pedagogy: how may instructional management systems, metadata, and problem-based learning combine to facilitate learner-centered instruction. | Justin L. Schakelman |
| 2001 | The implementation of prometheus: a case study. | Muna Sakya, Brad Beecher |
| 2001 | Women & technology: how Wellesley College recruits, trains and retains student staff. | Marjorie Rowell |
| 2001 | Track-it!: help desk automation. | John V. Roberts |
| 2001 | Supporting ubiquitous computing through directory enabled technologies. | Michael Richichi, Paul Coene |
| 2001 | ATTIC: a case study of directory-enabled course management. | Michael Richichi |
| 2001 | See for yourself: implementing web-based remote observation/control. | Don Rea, Keelan Cleary |
| 2001 | Constructing a web-based asynchronous and synchronous collaboration environment using WebDAV and Lotus Sametime. | Changtao Qu, Wolfgang Nejdl |
| 2001 | The pokemon of user support: "gotta catch 'em all!". | Michael Quiner, Rich Hinz |
| 2001 | Bridge to Istanbul: a look at information technology in the middle east. | Linda Putman |
| 2001 | Evolution of three help desks. | Jerilyn Prescott, Tom Kilty, Gary Franklin, Andrew Cleary, Tony D. Lovgren, Angie Mai |
| 2001 | Should we bridge the gap by outsourcing part of faculty support. | L. G. Parkhurst Jr. |
| 2001 | Bridging the gap with emergency operating procedures. | L. G. Parkhurst Jr. |
| 2001 | Using webpages to make your life easier. | James Dale Osborn |
| 2001 | NT/Windows 2000 user profile issues. | Douglas N. Nguyen, David Holter |
| 2001 | Bridging the bandwidth gap: measures to maintain bandwidth availability. | Cynthia A. Murnan |
| 2001 | Web tools: bridge the gap to student employees. | Karen McRitchie |
| 2001 | The bridge to our students: residential computing. | Karen McRitchie |