| 2001 | Organizing new interactions: internet portals in the instructional computer lab. | Owen G. McGrath |
| 2001 | Implementing a knowledge management solution: from scattered, individual tools to a shared, fully-stocked workshop. | Jerry McGarrity |
| 2001 | Building bridges: using collaboration to leverage resources. | Marie Mayer, Frank Poduska |
| 2001 | What i learned about user support from bartending. | Marie Mayer |
| 2001 | What does faculty really want from information technology? | Jerry Martin |
| 2001 | An analysis of classroom technology. | John Mackenzie |
| 2001 | Strategies for implementing unmanned labs. | Tony D. Lovgren |
| 2001 | Lessons learned: implementing a desktop replacement program. | Anne Lind, Steven Sather, Linwood Futrelle, Patrick Valiquette |
| 2001 | Hiring and training for dummies. | Bryan Lee, Sian Shumway, Christopher A. Washington |
| 2001 | Using a ten step plan to provide outstanding customer service. | Betsy Layman |
| 2001 | Streamlining the recruitment process in a state university. | Lida L. Larsen, Linda Gilday, Terry Moore |
| 2001 | Triple play: delivering effective & key communication. | Todd Krupa |
| 2001 | Providing file storage & web space for students: which path to take? | April Krukowski |
| 2001 | Bridging the communications gap with new students: partnerships are the key. | Susan West Klein |
| 2001 | One solution for project management. | Gina M. Jones |
| 2001 | How to retire a server without stranding your customers: a small migration at the university of oregon. | Christopher Jones |
| 2001 | Putting the horse before the cart: preparing your staff for project management software. | Dawn E. Irish |
| 2001 | Desktop support without visiting the desktop. | Kim Hirschenhofer, Suzanne Nanis |
| 2001 | What's a trainer to do? | Bronwen Jean Heuer |
| 2001 | Just-for-me training: personalized options for training on demand. | Cynthia Grainger |
| 2001 | Mobilizing a graduate school. | Simon Graham |
| 2001 | Helping faculty make technology a part of the curriculum. | Brian Gardner, Neil Clarke |
| 2001 | Technology workshops by in-service teachers for pre-service teachers. | John H. Durnin |
| 2001 | Technology liaisons: bridging the communications gap between users and support. | Susan T. Dunnavant |
| 2001 | Blackberries in support of technology. | Susan T. Dunnavant |