| 2001 | Crossing the bridge from WebCT 2.x to 3.x. | Kathy Dunham, Andrea Shea |
| 2001 | IT staff training and development. | Almond D. Dillard, Galen Raether |
| 2001 | Saving users from themselves: creating an effective student-oriented anti-virus intervention. | Kevin Davis |
| 2001 | ITS professional development: refine, reward, retain. | Barb Coleman |
| 2001 | Transitioning to teaching online: factors that can help or hinder the process. | Deborah Elizabeth Cohen |
| 2001 | Building bridges for learning within and between organizations. | Grace L. Chiang, Robin Deily, Jeanne Cavanaugh, Marge Rowell, Barbara Sydney, Colleen Wheeler |
| 2001 | How to provide something for everyone without going insane. | Miranda Carney-Morris, Mike McNamara |
| 2001 | Developing student help desk consultants: a skill-based modular approach. | Ethan Benatan, Jerry McGarrity |
| 2001 | Students helping students in residence: how suite it is... | Janet Belew |
| 2001 | Building a suspension bridge: how teamwork bridges the gap. | Joan Beatty-Lee, Tammy Hohlt, Brandon Hough, Brad Wilders |
| 2001 | Excellence in support or support is more than a correct answer. | Jayne Ashworth |
| 2001 | Crossing the bridge while you build it: a smooth migration to new servers and services. | William R. Anderson, Larry Fields, Thelma E. Simons, Kathy Pribbenow, Christopher Jones |
| 2001 | In the outpost trenches: bridging physical gaps in customer service. | Matt Alofs |
| 2000 | Faculty Response to Classroom Use of E-Technology. | J. Michael Yohe, Marlane C. Steinwart |
| 2000 | Supporting PeopleSoft in an Academic Environment: Pitbull or Poodle? | Jen Whiting, Gary Eshbaugh |
| 2000 | Living in an ACD World. | Jen Whiting |
| 2000 | The Award for Excellence in Teaching, Learning and Technology: The Road to Realization. | Fran White, Laura Byrd |
| 2000 | Recruitment and Retention of IT Staff in Higher Education. | Kate Webster, Lalena Parkhurst, Bernice Ginder, Malik K. Rahman |
| 2000 | Teaching with Technology: Designing, Implementing and Sustaining Faculty Development Programs. | Janet de Vry, Julius Bianchi |
| 2000 | Implementing LIES (Location Independent Email Service). | Pamela Vogel, John Spadaro |
| 2000 | Mobile Computing at Rensselaer Polytechnic Institute. | Patrick Valiquette, Mark Miller, Ed Seeger |
| 2000 | Implementing Assistive Technology: Opportunities and Challenges. | Janice K. Tulloss |
| 2000 | Computing Support Technicians: Yours, Mine or Ours. | Betty R. Tucker, Louis Barraza |
| 2000 | Payroll Made Easy: Developing a Web Based System for Student Employee Payroll. | William S. Thieke |
| 2000 | Putting Help Where the User Is - A Desktop Computer Support Strategy. | Cheryl Stahler |